[KB3598] Activate ESET endpoint products using ESET Remote Administrator (6.x)

Issue

ESET business product no longer supported

This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. 

For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products.

Upgrade ESET business products.

  • Activate ESET products installed on your endpoints or server using a task in ESET Remote Administrator
  • This task can be used to activate all common ESET Remote Administrator components including ESET Shared Local Cache and ESET Mobile Device manager

Solution

 Endpoint users: Perform these steps on individual client workstations

Prerequisites:

 

Activate ESET products using the ERA Web Console:

View permissions needed for least privilege user access

ERA 6.5 User Permissions

This article assumes that your ERA user has the correct access rights and permissions to perform the tasks below.

If you are still using the default Administrator user, or you are unable to perform the tasks below (the option is grayed out), see the following article to create a second administrator user with all access rights (you only need to do this once):

A user must have the following permissions for each affected object:

Functionality Read Use Write
Groups & Computers

A user must have the following permissions for their home group:

Functionality Read Use Write
Product Activation (under Client Tasks)

Once these permissions are in place, follow the steps below.

Video tutorial

  1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in.

  2. Click Admin Client Tasks All Tasks → ESET Security Product → Product Activation and click New.

    Figure 1-1
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  3. Type a task name into the Name field.

    Figure 1-2
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  4. Expand the Settings section and click .

    Figure 1-3
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  5. Select a valid license from the repository and click OK. Click here for instructions to add licenses in ESET Remote Administrator.

    Product Activation Task on Mobile Devices:

    Product Activation Task is not possible to execute on mobile devices (ESET Endpoint for Android and MDM for iOS) with offline licenses.

    Figure 1-4
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  6. Click Finish.

    ESET Remote Administrator version 6.2.11 and earlier:

    Adding targets is done during task creation (for example, after adding a new task and giving it a Name, click Target to add groups or clients to the task).

  7. Create a trigger and add target computers or groups to execute your Product Activation task.

  8. To check the status of the task, click the appropriate task name and select Show Details from the context menu.

    Figure 1-5
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  9. Click the Executions tab and verify the status of your task in the Status column.

    Figure 1-6
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