[KB3427] Emails from my own email account are categorized as spam (14.x – 15.x)

 

Solution


Version 15.1 and earlier users

Upgrade your ESET product to the latest version.

In the latest version of ESET Windows home products, the User's Whitelist, Blacklist, and Exceptions list are merged into the User's address list. When creating a rule, you can select from the following options:

  • Allow (Whitelist) – Addresses that are considered safe and from whom you want to receive messages.
  • Block (Blacklist) –  Addresses that are considered unsafe and from whom you do not want to receive messages.
  • Exception (Exception List) – Addresses that may be spoofed and used for sending spam.

I. Deselect the option to add addresses from user's own accounts to the Exceptions list automatically

  1. Open the main program window of your ESET Windows product.

  2. Press the F5 key to open Advanced setup.

  3. Click Web and Email → Email client protection and expand Antispam Address Lists. Click the slider bar next to Add addresses from own accounts to disable it and click OK.

14.x – 15.1 users
  1. Click Web and EmailEmail client protection and expand Antispam Address Books.

  2. Click the slider bar next to Add addresses from own accounts to disable it and click OK.

Figure 1-1

II. Remove user's email address from the Whitelist

Confirm that your own email address is not on the Global Whitelist. Remove your own email address from the Global Whitelist.


III. Remove user's email address from the Blacklist

Confirm that your own email address is not on the Global Blacklist. If it is, remove your email address from the Global Blacklist.


IV. Delete user's email address from the Exceptions list

  1. Open the main program window of your ESET Windows product.

  2. Click Setup Internet protection.
Figure 2-1
  1. Click the gear icon next to Antispam protection and select User's address list.

14.x – 15.1 users

Click the gear icon next to Antispam protection and select User's Exceptions list.

Figure 2-2

  1. If your email address has the Exception rule, select that email address and click Remove. Click OK to close the window.

Figure 2-3
Emails from your account should no longer be categorized as spam. If emails from your own account are still categorized as spam and sent to your junk folder, contact ESET technical support.