[KB3427] Emails from my own email account are categorized as spam

• Deselect the option to add addresses from user's own accounts to the Exceptions list automatically
• Delete user's email address from the Whitelist
• Delete user's email address from the Blacklist
• Delete user's email address from the Exceptions list

Deselect the option to add addresses from user's own accounts to the Exceptions list automatically

1. Open the main program window of your ESET Windows product.

2. Press the F5 key to open Advanced setup.

3. Click Protections → Email client protection.

4. Expand the Address lists management section. Disable the Add addresses from own accounts toggle and click OK.

   

Remove user's email address from the Whitelist

Confirm that your own email address is not on the Global Whitelist. Remove your own email address from the Global Whitelist.

Remove user's email address from the Blacklist

Confirm that your own email address is not on the Global Blacklist. If it is, remove your email address from the Global Blacklist.

Delete user's email address from the Exceptions list

1. Open the main program window of your ESET Windows product.

2. Click Setup → Internet protection.

   

3. Next to Email client antispam, click the gear icon and select User's address list.

   

4. If your email address has the Exception rule, select that email address and click Remove → OK.

   

Emails from your account should no longer be categorized as spam. If emails from your own account are still categorized as spam and sent to your junk folder, contact ESET Technical Support.