[KB2241] How do I push install or uninstall to clients using ESET Remote Administrator? (3.x)

Solution

 

A new version has been released

Version 6 of ESET Remote Administrator (ERA) and ESET business products were released in North America December 11th, 2014, and globally February 25th, 2015. This article applies to version 5.x and earlier ESET business products. For information about what's new in the latest version and how to upgrade, see the following article:

Important!

Click here if you are using ESET Remote Administrator 4.x

 

What do I need to do to set up ERA and install my ESET security product on my network?

In order to protect your network with your ESET security product, you will need to perform a four-part process:

  1. Download and install your ESET software (ESET NOD32 Antivirus 4, ESET Remote Administration Server and ESET Remote Administrator Console)
  2. Set up your Mirror folder, which contains the virus signature updates for clients
  3. Create an installation package on your server (containing your ESET security product and a configuration .xml file)
  4. Push installation package out to clients 

This article covers steps three and four, (above) and assumes you have already completed steps one and two.

Click here for illustrated instructions about downloading and installing ERA and configuring your Mirror (steps one and two, above).

Important!

While the instructions in this article will allow you to push out a package installation to your clients, we highly recommend that you first read the ESET Remote Administrator Guide in its entirety.

Creating an installation package and "pushing" it out to the network allows an administrator to quickly install/uninstall ESET NOD32 Antivirus or ESET Smart Security on multiple client workstations.

Push Install

NOTE:

If you are upgrading a client to a later version of ESET NOD32 Antivirus or ESET Smart Security, we recommend uninstalling the previous version first. See Push Uninstall below.

Before proceeding with a push installation, read the push installation requirements and checklist.

To push install ESET NOD32 Antivirus or ESET Smart Security to your client(s), follow the steps below:

  1. Open the ESET Remote Administrator Console (ERAC) by clicking StartAll ProgramsESETESET Remote Administrator Console.
     
  2. At the bottom of the ERAC window, click Remote Install.
     
  3. From the Remote Installation Tools tab, click Packages....



    Figure 1-1

  4. To add an installation package, click Add... in the Installation Packages Editor window.



    Figure 1-2

  5. Click "" and browse for the .msi installation file or click Download from the web >> and click the ESET security product that you wish to push install. Make sure the version number is current and that you have the correct package selected. This information is displayed in the Product Info field, highlighted in Fig. 1-3 below. Click Create.



    Figure 1-3

  6. To make changes to the configuration, click Edit. In the ESET Configuration Editor window you can customize the settings of the ESET NOD32 Antivirus that will be pushed to the client(s).



    Figure 1-4

  7. Click the Save disk icon to save the configuration and then click Console to exit the Configuration Editor.



    Figure 1-5

  8. Click Save As and give your installation package a descriptive name, then click Save. Click Close to return to the ERAC window.
     
  9. In the ERAC window, click Install....



    Figure 1-6

  10. Select your saved installation package from the Package drop-down list.
     
  11. Locate the client(s) you want to install to under the Network places tree, then click and drag the workgroup or client(s) from the left window to the right one.
     
  12. Select the client(s) in the Remote installation area and click Install.



    Figure 1-7

Push Uninstall

To push uninstall ESET NOD32 Antivirus or ESET Smart Security to your client(s), follow the steps below:

  1. Open the ESET Remote Administrator Console (ERAC) by clicking StartAll ProgramsESETESET Remote Administrator Console.
     
  2. At the bottom of the ERAC window, click Remote Install.
     
  3. From the Remote Installation Tools tab, click Packages....
     
  4. In the Installation Packages Editor window next to Type, select Uninstall ESET Security Products and NOD32 version 2 from the drop-down list and click SaveClose.

    Important!

      Reboot the client machines after pushing an uninstall package. To do this, in the Edit/Clear command line associated with this package area at the bottom of the window, add the command REBOOT="Force" after /qn.

    NOTE:

    If you are pushing an uninstall to a password protected client, add the command PASSWORD="Password".



    Figure 1-8

  5. In the ERAC window, click Install.
     
  6. In the Push Installation window next to Type, select Uninstall ESET Security Products and NOD32 version 2 from the drop-down list.
     
  7. Locate the client(s) you want to uninstall from the Network places tree, then click and drag the client(s) from the left window to the right one.
     
  8. Select the client(s) in the Remote installation area and click Uninstall.



    Figure 1-9
     

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