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How do I install ESET Remote Administrator? (6.x)

Follow the instructions below to install ESET Remote Administrator Server (ERA Server) on your network. For more information about what's new in ERA 6, see our ERA 6 FAQ

Upgrading from an earlier version of ESET Remote Administrator?

This article only applies to installations of ESET Remote Administrator (ERA) on networks where no previous ERA version was in use. Click here to learn more about how to upgrade from earlier versions of ESET Remote administrator.

Video tutorial

I. System requirements and prerequisites

Complete the following before you install ESET Remote Administrator Server:

  • Make sure that the computer on which you plan to install ERA Server meets the minimum system requirements and uses a compatible operating system (view compatible Windows, OS X, or Linux operating systems).
     
  • Install Microsoft Hotfix KB2664888. Click here for step-by-step instructions.

  • Review the database compatibility requirements for ERA Server:
    • If you do not have a database configured for use with ERA Server, Microsoft SQL Server Express is included with the installer. Note that Microsoft SQL Server Express has a 10GB size limit.

    • Microsoft Access is not supported by ERA Server. ERA Server supports Microsoft SQL Server or MySQL version 5.5 or later.
       
  • Ports used by ERA must be accessible from the server where you will install ERA Server.

  • Java Runtime Environment version 7 or later must be installed on the server where you will install ESET Remote Administrator Server.

  • Make sure that you have your ESET-issued License key, which you should have received via email following the purchase of your ESET product(s).

  • Make sure that you know whether you are installing on a 32- or 64-bit system. Click here for instructions to check your system architecture

When you have verified that all requirements and prerequisites are satisfied, continue to part II below to install ERA Server.
 

II. Install ESET Remote Administrator Server

  1. Click the link below to download the ESET Remote Administrator Server installer file.
    Download ESET Remote Administrator Server

  2. Once downloaded, run the installer.

    Error 1603 when installing ERA

    Occasionally during installation of ERA, the notification "Error code 1603- Installation ended prematurely" will be displayed. Use the following troubleshooting steps to resolve this error:

    • If you are running ESET Live Installer from a shared location, copy the live installer file to the local disk and attempt installation again.

    • When you run the ERA Agent Live installer, right-click it and select Run as Administrator from the context menu.
       
    • If the issue persists, collect and submit an ESET Sysinspector log to ESET Customer Care.
  3. Select Remote Administrator Server and click Next. You can also select you desired language from the Language drop-down menu before proceeding.

Figure 2-1
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  1. Read the End-User License Agreement. If you agree, select I accept the terms in the license agreement and click Next.

  2. Your network architecture will determine which components should be installed. Read the descriptions below and deselect the check box next to any components that you do not want to install:
    • Microsoft SQL Server Express: If you have an existing Microsoft SQL or MySQL database that you will use with ESET Remote Administrator, deselect this check box. Leave this check box selected to create a new Microsoft SQL Server Express database for use with ESET Remote Administrator.

    • Web Console: This will install the Apache Tomcat service necessary for ESET Remote Administrator Server to manage clients. We strongly recommend that you leave this check box selected.
       
    • ESET Mobile Device Connector: This will install the ESET Mobile Device Connector (EMDC) component, which allows for the remote management of Android and iOS devices. See our EMDC FAQ for more information.

    • ESET Rogue Detection Sensor: This will install ESET Rogue Detection Sensor, a component that helps locate unmanaged computers on your network so that you can deploy resources to allow for their management via ERA. We strongly recommend that you leave this check box selected.

    • Apache HTTP Proxy: NOT ALL USERS SHOULD INSTALL APACHE HTTP PROXY. Doing so will create and apply several proxy-based policies for clients and apply them automatically, which can affect your ability to download updates. We recommend that you deselect this component if you are unsure whether it is needed on your network. You can install Apache HTTP Proxy later if you want.
       
    Click Install when you are done selecting components. Installation time will vary depending on your system configuration. If a prerequisite is not satisfied or an error occurs, follow the instructions from the installer to resolve any issues.

Figure 2-2
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  1. Select Activate with License Key and type your License Key into the appropriate field, or select Activate later. If you have an ESET-issued Username and Password from an earlier version of ERA, you can convert them into a license key using ESET License Administrator. Click Next when you are finished.

Figure 2-3

  1. The All-In-One installer will install Microsoft SQL Express using default settings. You can choose not to install this component if you plan to use an existing database. If you installed the included Microsoft SQL Express Server, continue to step 9.

    Users with a pre-existing database: Select the appropriate database type from the Database drop-down menu. Type the Database name, Hostname and Port (you can find this information in SQL Server Configuration Manager) for your database into the appropriate fields and then click Next.

Figure 2-4

  1. Users with a pre-existing database: Select Use existing user and then enter the Database username and Password if one is used.

Figure 2-5

  1. Type the password you will use to log into ERA Web Console into the Password and Confirm Password fields. Make sure to record this password for use later and then click Next.

Figure 2-6

  1. In the Certificate information window, you can customize your certificate authority. The only mandatory fields are Authority common name and Certificate validity. Enter any information about your certificate authority that you want to add. If you create a password make sure that you record it because all client computers using this certificate will require that password to use the certificate. Click Next when you are finished.

Figure 2-7

  1. At the Installation successful window, click the URL link to open ERA Web Console. We recommend that you bookmark or make note of this URL for future reference. By default, the ERA installer will create a link to Web Console in your Start menu.

Figure 2-8

 


 

For more information on how to install ESET Remote Administrator Server, review the video of Steps 1-11 below:

 

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