[KB5555] ESET Parental Control for Android FAQ

Solution

See the latest version of ESET Parental Control for Android

System Requirements | Install and uninstall | Manage device | Support Resources | Known Issues

1. What is ESET Parental Control for Android?
   ESET Parental Control for Android is an app for Android devices that enables parents to monitor and regulate the use of mobile devices by their children.
   

   Features:

   • Monitor a child's device usage from the parent's device.
   • Application Guard—Blocking: Provides extra peace of mind for parents by showing suitable apps for your children based on their age group. Age-inappropriate apps can be automatically blocked.
   • Application Guard—Time Limits: Playing games, sharing with friends, and improving skills online are important for children, as are other family activities. This feature lets you set daily time limits for the apps of your choice.
   • Child Locator: Trigger the location of children’s devices whenever you like, reducing any anxiety about where they are if they forget to text or call you.
   • Zones with alerts: Allows parent to create multiple zones. Parents will receive a notification each time a child enters or exits a zone.
   • Web Guard: Allows children to explore the Web, a fantastic place to learn new things and be entertained without access to inappropriate content. Enter the child’s age, and categories such as gambling and pornography are blocked automatically.
   • Parental Mode: Allows you to manage rules and receive reports on kids’ online activities so you can be confident they’re using the internet safely.
   • Child/Parent Setup Wizard: Helps you set up everything properly in just a few easy steps.
   • Parentalcontrol.eset.com: You can sign up for a free ESET HOME account to access statistics and settings on your child’s device from your desktop PC, tablet, or mobile phone.
     
     

   Feature	Free	Trial/Premium
   Web Guard filtering Automatically blocks pre-defined web categories based on child's age
   Web Guard monitoring Provides a list of visited websites	Up to 7 days, 3-5 domains
   Web Guard—reporting Provides history of visited web pages/domains/categories/URLs	Reports for up to 7 days	Reports for up to 30 days
   Safe Search Filteres the of searches from search engines
   Application Guard—manual editor Enables manual selection of blocked and allowed apps
   Application Guard—time budget Enables app screen limits for school days, nights, weekends, etc.
   Application Guard—time restrictions Allows you to block periods of time when selected apps cannot be used
   Application Guard—reporting Provides a list of the most used apps	Reports for up to 7 days	Reports for up to 30 days
   Child locator Manual location display from Parent App and ESET HOME
   Zones with alerts Notify parent when a child leaves or enters a dedicated zone.
   Automatic app categorization Enables automatic app access or blocking by age group
   Email alerts Provides a detailed summary of each child's device usage and online activity

2. What are the system requirements to install this app?
   ESET Parental Control for Android can only be installed on Android devices.
   
   System requirements:
   
   
   • Operating system: Android 8 or later
   • Free storage space: approximately 20 MB
   • Internet connection
   • Full Android account (some tablets offer a restricted profile only)
   • Google Play services
   • Accessibility services (Android Settings → Accessibility) – this prevents the ESET Parental Control app from being turned off by a child and improves the Web and App filtering
     
     
3. How do I install ESET Parental Control for Android?
   ESET Parental Control for Android is available from the Google Play Store and ESET website. For step-by-step instructions to install ESET Parental Control for Android, see How do I install ESET Parental Control?
   
   
4. How do I uninstall ESET Parental Control for Android?
   Click here for step-by-step instructions.
   
   
5. How do I manage ESET Parental Control for Android online?
   The Parental Control Android app integrates with the ESET HOME portal. Parents can monitor a child's online activity or adjust settings from any web browser through the ESET HOME portal:
   
   ESET Parental Control for Android (ESET HOME)
   
   
6. Should I select Child or Parent in the Whose device is this window during installation?
   On the Whose device is this? screen, which you will see when you open the app for the first time, you will have a choice between Child or Parent. If this is your device (parent), select Parent. If this is a child's device, select Child.
   

   When managing a Child's device:

   If you intend to manage a child's device from the ESET Parental Control app, you will need to install it on the child's device.

7. How can a parent access the settings and blocked applications on a child's device?
   A parent can access the blocked features by enabling Parental mode. To enable Parental mode, open ESET Parental Control and tap the Unlock icon on the bottom of the screen and type in your ESET HOME password. In the Parental mode, you will have access to all blocked features for two minutes.
   
   
8. How do Time Limits for time-limited applications work?
   In the Application Guard, you can set daily time limits for the apps of your choice. Time limits is a feature of the Application Guard that sets a time limit for the usage of apps marked as Time-limited. You must mark apps as Time-limited first (designate them using the Blue alarm clock icon) for the time limits to work. For more information, see our Application Guard Online Help article.
   
   
9. Support Resources
   ESET Parental Control for Android Online Help (User Guide).
   
   
10. How do I update ESET Parental Control for Android?
    To update the app, tap the menu icon in the top right corner → About → Application version and tap Update. You can also update the app directly from the Google Play store.
    
    
11. How does the Temporary deactivation feature work?
    The Temporary deactivation option allows you to pause the blocking and monitoring of the EPCA application on a child device until you reactivate it, or the app will automatically activate when the screen is turned off.

Known issues

Starting January 9, 2019, Google Play will implement restrictions for using the SMS and Call permissions necessary for the core functionality of the SMS and Call filter features in ESET Parental Control. Due to these permissions restrictions, the following features will no longer be available in ESET Parental Control:

Support Resources