[KB6708] Welcome to ESET Anti-Theft

Issue

• Enable Anti-Theft
• Optimize your device for Anti-Theft
• Use Anti-Theft to recover your lost or stolen device
• Troubleshooting

Solution

Enable Anti-Theft

First, enable Anti-Theft on your device.

• I have a Windows laptop or personal computer
• I have an Android mobile phone or tablet

Optimize your device for Anti-Theft

Follow the instructions below to optimize your device and enhance security protection. Optimization is required to use the additional features that Anti-Theft offers to help you recover your device if it is lost or stolen.

• I have a Windows laptop or personal computer
• I have an Android mobile phone or tablet

Use Anti-Theft to recover your lost or stolen device

The articles in this section will help you perform some basic functions using Anti-Theft from your ESET HOME account.

Manage your lost or stolen device

• Mark your device as missing in your ESET HOME account and trigger device monitoring, or mark your device as not missing

Manage your security settings:

• Remove a device from ESET Anti-Theft (you will not be able to monitor or track the device if it is lost or stolen)
• Reset the ESET Mobile Security for Android settings password on your Android phone or tablet
• Delete a Phantom account from your computer

Troubleshooting

The articles in this section will help you resolve common issues.

• Unable to recover a device marked as missing
• A laptop added to your ESET HOME account is not visible in the Anti-Theft portal
• The Run a test function in the ESET HOME portal never finishes