[KB5835] ESET Remote Administrator Spectorsoft

Problema

• Deployment is not working due to bad connection to the ESET Repositories
• You receive the error message(s) "Get file" or "File Not Found"
• You have SonicWALL installed on the same system as ESET Remote Administrator

 

Solución

I. Configure Spectorsoft firewall filters

A. SonicWALL Geo-IP Filter 

Configure SonicWALL Geo-IP to allow Firewall Access Rules for "Slovakia" (see the Dell Knowledge Base for instructions: https://support.software.dell.com/kb/sw9763). 

B. Whitelist ESET domains

1. Log in to your SonicWALL Management GUI. 
2. Go to Security Services → Content Filter.
3. Under Content Filter type, select Configure.
4. Select the Custom List tab.
5. Under Allowed Domains, click add. 
6. Add *.eset.com and *.eset.sk → click OK → click OK. 

To test your connection to the repository, open the following URL in your web browser on your server: http://repository.eset.com/v1/info.meta.

If the issue remains, continue to part II below. 

II. Open addresses and ports on third-party firewall

If your third-party firewall is interfering with ESET Remote Administrator, make sure that the appropriate hosts in each ESET component are accessible. See the following ESET Knowledgebase article for more information:

• What addresses and ports on my third-party firewall should I open to allow full functionality for my ESET product?

If you are still unable to resolve your issue, please contact ESET Customer Care.