[KB8695] Set up email notifications to plan updates for ESET business products

Issue

Solution

Required user permissions

This article assumes that you have the appropriate access rights and permissions to perform the tasks below. 

I use ESET PROTECT

In ESET PROTECT, you can set up sending notifications to your email. A notification will be sent when any ESET business product version on your devices becomes outdated (when it is at least two releases behind the latest version).  

  1. Open ESET PROTECT or ESET PROTECT On-Prem.

  2. Click Notifications, click the search bar at the top and select Name from the drop-down menu. Type software into the search bar, click Outdated ESET software alert and click Edit.

    Figure 1-1
  3. In the Basic section, click the toggle next to Enable.

    Figure 1-2
  4. Click Distribution, add your email address(es) where you will receive the notifications and click Finish.

    Figure 1-3
You can also schedule a report in ESET PROTECT and ESET PROTECT On-Prem. Use the Component version status template to schedule a report with business product support status that will be sent to your email.
 

I do not use a Web Console

In your ESET business product (for example, ESET Endpoint Security for Windows), you can set up sending notifications to email. A notification will be sent several months before the product version's End of Life date.  

  1. Open your ESET business product and click Setup →  Advanced setup.

  2. Click Notifications →  Forwarding, expand Forward to email and click the toggle next to Forward notifications to email.

    Figure 2-1
  3. Next to Fowarded notifications, click Edit.

    Figure 2-2
  4. Select the check box next to the following notifications and click OK

    • Support for the installed application version ends soon
    • The installed app version is no longer supported
    • A servicing update is available
    • New application update is available (located at the bottom of the window under Updates)

      Figure 2-3
  5. In the Minimum verbosity for notifications drop-down menu, select Warnings if you only want to be notified several months before the product version's End of Life date. if you want to be informed about new version releases, select informative. Fill in your email address into Recipient addresses, then fill in the SMTP server parameters and click OK.

    Figure 2-4
To view other ESET business products that support auto-updates, see ESET business products that support auto-updates
 
ESET Endpoint Security for macOS users: See more information on options for displaying notifications and application statuses
 

Additional options

Subscribe to the RSS to receive emails about new product version releases and changelogs.

Check our End of Life web page to see if any of your product versions are nearing End of Life.

 

Chat with ESET AI Advisor for support