[KB760] Why is iTunes is not working with my Windows ESET product? (3.x)

Issue

You receive the error message "'iTunes has experienced an error and needs to close. Do you want to send the error to Microsoft?"
iTunes freezes when quitting or when using the iTunes Store

Solution

Upgrade to the latest version - End of Life notice

This article applies to version 5.x of ESET Endpoint Antivirus and ESET Endpoint Security. These products are currently in Basic Support status and are expected to reach End of Life status in December 2020. After this date, ESET Endpoint Antivirus and ESET Endpoint Security will no longer receive detection engine updates to protect against malware.

See the list of ESET products and the dates for their End of Life status ESET End of Life policy (Business Products)
We highly recommend upgrading to a more recent version of ESET Endpoint Antivirus and ESET Endpoint Security. See our upgrade instructions.

Users running ESET NOD32 Antivirus or ESET Smart Security 3.x:

Exclude C:Program FilesiTunes*.* and C:Documents and Settings\%USERPROFILE%My DocumentsMy MusiciTunes*.* from scanning by the Real-time and On-demand scanners. Please close iTunes and follow the step-by-step instructions in each of the Knowledgebase articles below:

NOTE:

Windows Vista users must exclude C:Program FilesiTunes*.* and C:Users\%USERPROFILE%MusiciTunes*.*

Last Updated: Mar 3, 2022

[KB760] Why is iTunes is not working with my Windows ESET product? (3.x)

Issue

Solution

Upgrade to the latest version - End of Life notice

NOTE:

Additional resources

User guides

ESET Forum

YouTube videos

Existing customer?