[KB7403] Updating a Workstation record in the ESET Endpoint Encryption Server

Issue

ESET Endpoint Encryption (EEE) Client and EEE Server are separate products from ESET Full Disk Encryption (EFDE)

The article below applies only to the EEE Client or EEE Server and not EFDE.

Visit What's new in ESET Full Disk Encryption to view EFDE content.

The server information regarding the client is not up to date.

Examples of changes include:

  • The Workstation has been decrypted using the ESET Recovery Utility.
  • The ESET Endpoint Encryption client has been upgraded.
  • Addition or removal of disks.
  • The computer name has been changed.

Solution

To update a Workstation record in the ESET Endpoint Encryption Server follow the instructions below.

1. Highlight desired workstation and click the Details button.

Fiure 1-1

2. Click the Tools menu and then the Update Workstation Details button

Figure 1-2

3. Synchronize the EEE client to process the comand by right clicking the icon and selecting Proxy Sync

Figure 1-3

4. Synchronize the EEE Server

Figure 1-4
English
Last Updated: Nov 22, 2022

Additional resources

User Guides

ESET Forum

YouTube videos
Support News Customer Advisories ESET Status Portal Contact ESET Technical Support

Existing customer?