[KB7207] Change my Full Disk Encryption password in ESET Endpoint Encryption

Solution

ESET Endpoint Encryption (EEE) Client and EEE Server are separate products from ESET Full Disk Encryption (EFDE)

The article below applies only to the EEE Client or EEE Server and not EFDE. Visit What's new in ESET Full Disk Encryption to view EFDE content.

  1. Start the system using your current Full Disk Encryption (FDE) username and password.
  2. Log in to Windows.
  3. Verify you are logged in to ESET Endpoint Encryption (EEE).
  4. Right-click the EEE icon in the system tray and then select Full Disk EncryptionChange Full Disk password.

Figure 1-1

  1. In the Change FDE Password window, type your current password, your new password in both fields and then click Change.

Figure 1-2

ESET Endpoint Encryption (EEE) Sever users

If password policy is enforced, the new password must meet the minimum requirements and fill the Password Policy bar to proceed.

  1. Click Change to apply the new password to the system.

Figure 1-3

  1. Click OK. The new password has been applied successfully.

Figure 1-4


 

ESET Endpoint Encryption Server

If your workstation is managed by an ESET Endpoint Encryption (EEE) Server, your Full Disk Encryption (FDE) login must have permission to change the password for the above process to work. This permission is set when you first added the FDE login.

To enable or verify this setting:

  1. Login to the EEE Server.
     
  2. Click Workstations and then select the applicable workstation.
     
  3. Click Details.
     
  4. Click the FDE Logins tab.
     
  5. Select the user account you want to modify and click Change.
     
  6. The User Can change password check box indicates if a user has the permission to change the FDE password. To modify this setting, select the Set Password check box. Specify a password for the user, modify the applicable setting and then click Post Change.

Figure 2-1