[KB7164] Enable Windows Installer (MSI) logging

• Follow the steps in this article only if instructed to do so by a member of our Technical Support to help diagnose specific installation issues

Only enable Windows Installer (MSI) logging if instructed by a member of our support team to diagnose a specific installation issue.

1. Visit this Microsoft article to Manually enable Windows Installer logging.

2. Re-create the installation issue you are experiencing.

3. To disable Windows Installer logging, remove the created keys and subkeys.

4. To obtain the log file, press the Windows  key + R.

5. In the Run window, in the Open field, enter %temp% and click OK.  

6. Explorer will show the contents of the temporary folder. Locate the .log extension MSI file created during installation.

7. Compress a copy of the .log file and attach the .zip to your support ticket.