[KB7157] Activate ESET Endpoint Encryption Client using ESET Endpoint Encryption Server

Issue

ESET Endpoint Encryption (EEE) Client and EEE Server are separate products from ESET Full Disk Encryption (EFDE)

The article below applies only to the EEE Client or EEE Server and not EFDE. Visit What's new in ESET Full Disk Encryption to view EFDE content.

Activate a managed version of ESET Endpoint Encryption using ESET Endpoint Encryption Server.
This article applies to workstations that are managed by ESET Endpoint Encryption Server version 2.5.2 or later.
Workstations managed by Enterprise Server version 2.5.2 and earlier.

Solution

Before activating

You should already have installed ESET Endpoint Encryption (EEE) on the client workstation by having downloaded a merged install or by using the push install system.
Verify that your server has the required license.
Activation data is stored within the user's Windows profile. If you are activating for another user, log in to their Windows profile to perform the activation steps below.

Once the EEE client software is installed and the system restarted, the activation code window will be displayed. If the activation window displayed does not match the one shown below, you have installed the standalone version instead of the managed version. Convert a standalone installation to a managed installation.

Log in to ESET Endpoint Encryption Server.
To activate multiple users with the same license, click Generate Activation Codes. To activate a single user, select a user from the list and click Generate Activation Codes.

Add a user to the activation list

If the user does not exist yet, click Add to add a user to the activation list.

Select the ESET Endpoint Encryption platform you want to activate. Select the check box next to Send users the Activation Code in an e-mail to email the activation code to the user (you must have configured your SMTP server settings). Otherwise, leave the check box deselected and click Generate.

Select the appropriate license and click Generate.

If you did not select the Send users the Activation Code in an e-mail? check box, skip to step 8. If you selected the check box, open the email sent to the selected user and click Activate ESET Endpoint Encryption.

Customize the activation email:

Click here to customize the activation email template sent to users.

If the 'Use Windows Password' workstation policy is set to Yes, the default setting, ESET Endpoint Encryption will activate automatically and no further action is required. Once you see the activated notification, your product has been activated. Do not proceed to the next step.

If you did not add your SMTP server settings to the Enterprise Server to send the Activation Code by email to the user, or if the user did not click Activate ESET Endpoint Encryption in the email, the user will need to manually enter their activation code. They can type it into the box or copy it from the activation email or from the Activation tab in the user card and pasting it into the activation user interface. Click OK.

The user will be prompted to type a Password in the appropriate fields for their Key-File.

If Password Policy is enabled:

If Password Policy is enabled, the Password Policy bar will fill green as you type the password. The bar has to be completely filled green to continue. If a user is unsure of their Password Policy, hover over the progress bar to verify the policy requirements are being met.
Click OK.

On the ESET Endpoint Encryption server, click Proxy Sync.
Verify that the user's status changes to User is active, that their icon color changes to green, and that their workstation appears in the Workstations list.

The managed Endpoint Encryption is now activated.

Last Updated: Mar 4, 2022