[KB6334] ESET Virtualization Security for VMware NSX - "Appliance has not DNS resolvable name" error

Issue

  • You receive the error message: This appliance has not DNS resolvable hostname. Please configure it manually.
     
  • ESET NSX Service Manager Console is unable to verify that the hostname for the appliance is resolvable and a DNS query for hostname and DNS does not contain a record for this appliance

Solution

Follow the instructions below to check your appliance network settings.

  1. Exit from the console to the appliance terminal.
    • Run the ifconfig command to output the network configuration.
    • Run the cat /etc/resolv.conf command to output configured DNS servers.
    • Run the dig command to check that the hostname can be queried: dig@.
    • Contact your network administrator to configure DNS server and connections from your appliance. After your network administrator has configured DNS server and connections from appliance, delete and re-deploy vAgent Host appliance in your virtual environment.

Figure 1-1 

Chat with ESET AI Advisor for support