[KB3638] Remove third-party antivirus software from client computers using ESET Remote Administrator (6.x)


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ERA 6.5 User Permissions

This article assumes that your ERA user has the correct access rights and permissions to perform the tasks below.

If you are still using the default Administrator user, or you are unable to perform the tasks below (the option is grayed out), see the following article to create a second administrator user with all access rights (you only need to do this once):

View permissions needed for least privilege user access

A user must have the following permissions for their home group:

Functionality Read Use Write
Reports and Dashboard 
Generate Report (under Server Tasks & Triggers)
Software Uninstall (under Client Tasks)

A user must have the following permissions for each affected object:

Functionality Read Use Write
Groups & Computers 

Once these permissions are in place, follow the steps below.

  1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in. How do I open ERA Web Console?

  2. Click  Admin  → Policies, click Policies and then select New.

Figure 1-1
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  1. Type a name for your new policy into the Name field (for example, "Policy for ESET Remote Administrator Agent"). Optionally, type a description into the Description field.

Figure 1-2
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    1. Expand Settings and select ESET Remote Administrator Agent from the drop-down menu.

  1. Expand Advanced Settings Operating System and enable Report non-ESET-installed applications. When you are finished making any additional policy changes, click Finish.

Figure 1-3
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    1. Expand Assign section and click Assign. Select the check box(es) next to the static or dynamic group(s) you want this policy assigned to and click OK. Click Finish to save your policy. Agents running on client computers will receive the new policy the next time they check in (every 20 minutes using default settings). Alternatively, you can send a wakeup call to client computers so that they receive the changes.sooner.

  1. Click Reports , expand Computers, select Installed applications and then click Generate now.

    Creating a new report template in ERA 6.5

    If you do not have report templates in your home group, continue with one of these steps:

Figure 1-4
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    1. Verify that the third-party Antivirus program and version you want to remove is listed in the report.

  1. Click Admin Client tasks, expand Operating System, select Software Uninstall and then click New.

Figure 1-5
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  1. Type a name for your new task into the Name field and then select Software Uninstall from the Task drop-down menu.

Figure 1-6
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  1. Expand Settings and select Third party antivirus software (Built with OPSWAT) from the drop-down menu. Please note that you will add Targets after the task is created.

    ESET Remote Administrator version 6.2.11 and earlier:

    Adding targets is done during task creation (for example, after adding a new task and giving it a Name, click Target to add groups or clients to the task).

  2. Click Finish when you are finished making changes to your task.

    Figure 1-1

  3. Click Create Trigger when you are asked whether you want to add a trigger for the client task. For instructions to assign a trigger to a Client Task and define its targets, see the following ESET Knowledgebase article: