Issue
- Not receiving emails on BlackBerry mobile devices
- BlackBerry Enterprise Server application conflicting with specific antivirus scanning procedures
Solution
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Open ESET Mail Security by clicking Start → All → Programs → ESET → ESET Mail Security → ESET Mail Security.
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Press F5 on your keyboard to access Setup.
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Expand Server protection → Antivirus and antispyware → Microsoft Exchange Server, select VSAPI 2.6 and then deselect the check boxes next to Proactive scanning and Background scanning.
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Click OK to confirm the changes. We recommend that you check BlackBerry support channels for any announcements on a permanent fix to the issue. Once the issue has been resolved by BlackBerry, we recommend restoring your default VSAPI scanning options to optimize scan performance.
Figure 1-1
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