[KB2439] Upgrade ESET Remote Administrator to the latest version (5.x)


End of support for version 5.2 and 5.3 of ESET Remote Administrator

This article applies to version 5.x of Remote Administrator. ESET Remote Administrator version 5.3 reached End of Life status in June 2020 and it is no longer available for download.

Existing customers with a valid business license for ESET Remote Administrator (ERA) may upgrade to the latest version of the same product for free.

Important information about upgrading

  1. Download the two files below. You will need to enter your ESET-issued Username and Password to download.

    ESET Remote Administrator Server    ESET Remote Administrator Console

  2. When both downloads are complete, double-click the fille named era_server_nt32_enu.msi to launch the ESET Remote Administrator Server (ERAS) installer.
  3. Select a Typical installation type at the Select type of installation screen and then click Next.

Figure 1-1
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  1. Follow the ESET Remote Administrator Server Setup instructions to upgrade ERAS.

NOTE: Upgrading from previous versions of 5.x to most recent version

ERA version 4.x users: Select Full import at the Migration Settings screen and then follow the on-screen instructions to install ERAS over your existing installation. 

Figure 1-2
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  1. When ERAS installation is complete, double-click the file named era_console_nt32_enu.msi to launch the ESET Remote Administrator Console (ERAC) installer. Follow the on-screen instructions to install ERAC over your existing installation.
  2. If you want to continue using policy settings from policies created for 4.x and earlier clients, use the Policy Migration Wizard to create a new 5.x policy with settings from your previous policy.

    See the Knowledgebase article below for step-by-step instructions: