[KB3546] ESET Mobile Security for Android displays "Please check your internet connectivity and try again"

Issue

• You receive a "no internet connection" error and cannot update detection modules

Solution

1. From the home screen of your Android device, tap Settings → Apps → ESET Mobile Security.

   

2. Tap Storage → Clear cache.

   

3. Perform a manual update of the virus signature database to verify that the issue has been resolved.