[KB3731] Send a Modules update task to clients using ESET Remote Administrator (6.x)

Issue

Module update failed: "An error occurred while downloading update files"

Solution

Endpoint users: Perform these steps on individual client workstations

End of support for version 6.4 and 6.5 of ESET Remote Administrator / MDM

ESET Remote Administrator version 6.5 is currently in Limited Support status and will soon be in Basic Support status. It is expected to reach End of Life status in December 2020.

ESET Remote Administrator version 6.4 is currently in End of Life status and no longer available for download.

The MDM functionality in ESET Remote Administrator version 6 is currently in End of Life status and no longer available for download

To see the list of products and dates for ESET end-of-life, visit the ESET End of Life policy (Business products)
See our instructions for migrating ESET Remote Administrator to version 7 (ESMC).

View permissions needed for least privilege user access

ERA 6.5 User Permissions

This article assumes that your ERA user has the correct access rights and permissions to perform the tasks below.

If you are still using the default Administrator user, or you are unable to perform the tasks below (the option is grayed out), see the following article to create a second administrator user with all access rights (you only need to do this once):

Create a second administrator user in ESET Remote Administrator 6.5

A user must have the following permissions for the group that contains the modified object:

*Functionality*	*Read*	*Use*	*Write*
Modules Update (under Client Tasks)	✓	✓	✓

A user must have the following permissions for each affected object:

*Functionality*	*Read*	*Use*	*Write*
Groups & Computers	✓	✓	✓

Once these permissions are in place, follow the steps below.

Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in.

Click Admin → Client Tasks → Modules Update.

Click the Modules update task and select Edit from the context menu.

Figure 1-1
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Expand Settings and select the check box next to Clear update cache. You will add Targets after the task is created.

ESET Remote Administrator version 6.2.11 and earlier:
Adding targets is done during task creation (for example, after adding a new task and giving it a Name, click Target to add groups or clients to the task).
Click Finish when you are finished making changes to the task.

Figure 1-2

Click the task and select Rerun on failed from the context menu.

Figure 1-3
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Expand Target. The client workstations which had the original task fail should be listed. Click Finish.

Figure 1-4
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Laatst bijgewerkt: 23 mrt. 2020