[KB6819] 웹 콘솔을 사용하여 ESET Remote Administrator 6.5를 ESET Security Management Center7.2로 업그레이드
Issue
- 개별 ERA 컴포넌트 (에이전트, 서버, 프록시)를 최신 ESMC로 업그레이드
- 최신 버전으로 업그레이하여 Resolve CReplectionModule 오류 해결
Solution
시작하기 전에
Linux 사용자: Linux용 ERA 6.4 이상을 최신 버전으로 업그레이드 해야 합니다.
전제 조건
ESMC 7.2로 업그레이드하기 전에 모든 ESMC 7.2 설치 전제 조건을 충족하는 지 확인하십시오.
ERA 6.0 - 6.4 버전 사용
ERA 6.0 - 6.4는 EOL에 도달했으며 ESMC 7.2로 직접 업데이트할 수 없습니다. 먼저 ERA 6.5로의 업데이트가 필요합니다. 32 비트 컴퓨터에서 ERA 서버를 실행하면 업데이트 후 ERA 데이터베이스를 64 비트 컴퓨터에서 실행되는 ERA 서버로 마이그레이션해야 합니다.
[KB3668] 단계에 따라 ERA 인프라 (서버 및 에이전트)를 업데이트한 후 [KB6819] 현재 문서를 따릅니다.
다음 단계는 ERA 컴포넌트 (서버, 콘솔) 및 ESET Remote Administrator 에이전트 (ERA 에이전트)를 모두 업그레이드합니다. 최신 버전으로 업그레이드하면 정책이 유지됩니다. 먼저 ERA 서버를 업데이트 하세요. 업데이트 테스트로 사용할 몇 개의 클라이언트 컴퓨터를 선택하고 해당 컴퓨터에서 작업을 실행합니다. (각 시스템 / 비트 범주에서 하나 이상의 클라이언트 사용).
웹 콘솔에서 컴포넌트 업그레이드 작업을 사용해 ERA 서버 업그레이드
-
웹 브라우저에서 Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in.
- Click Admin
→ Client Tasks → ESET Remote Administrator → Remote Administrator Components Upgrade and click New.
Figure 1-1
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- In the Name field, type a name for your task. In the Task drop-down menu, verify that Remote Administrator Components Upgrade is selected.
Figure 1-2
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- Expand the Settings section, select the check box next to I agree with application End User License Agreement and then click Choose server. We recommend that you also select the check box Automatically reboot when needed.
Figure 1-3
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Select the ESMC Server you want to upgrade to and click OK.
Figure 1-4
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- Wait a few minutes until all ESMC components installed on the server machine are upgraded. Apache Tomcat service can get turned off during the update. If the Web Console is unavailable after the update, open the services management (run
services.msc) and Start the Apache Tomcat service. -
To verify that your server upgraded to ESET Security Management Center, check Programs and Features in the Control Panel. You will see ESET Security Management Center Server listed as a program if it has been upgraded.
Figure 1-5
Upgrade ERA Agents on managed computers
When the task is finished on the ESMC Server machine, verify that the ESMC Server works properly. Wait an hour to see if any problems occur. Afterward, you can upgrade Agents on the managed computers using the Components Upgrade task and selecting the static group All as its target. See the step-by-step guide.
If you are running a larger network, with hundreds or more client computers:
-
- Choose a sample of clients for a test update (include at least one client for each operating system/bit category) and run the task.
- We recommend using Apache HTTP Proxy (or any other transparent web proxy with enabled caching) to limit network load. The test client machines will trigger the download/caching of the installers. When the task is run again, the installers will be distributed to client computers directly from the cache.
- After a successful test update, proceed with the rest of your clients. Alternatively, target the group to All. The upgrade is not performed on computers that have already been upgraded.
If the Components Upgrade task is not working properly, try upgrading Agents using Run Command Client task.
Alternative method: Upgrade ERA Agent(s) using Run Command Client task
This is an alternative method recommended for advanced users or if the Components Upgrade task is unsuccessful.
- Create a new Dynamic Group based on the operating system (32-bit or 64-bit).
- For 32-bit systems:
- Operation "AND"
- Add rule OS edition > OS platform = (equal) 32-bit
- Add rule OS edition > OS type contains Windows
- For 64-bit systems:
- Operation "AND"
- Add rule OS edition > OS platform = (equal) 64-bit
- Add rule OS edition > OS type contains Windows
- For 32-bit systems:
- Create a new Client Task for 32-bit systems.
- In the Basic section, select Run Command from the Task drop-down menu.
- In the Settings section, in the Command line to run field, type:
msiexec /qn /i "\\SERVER\readonlyshare\Agent_x86.msi" /l*v! %TEMP%\era-agent-upgrade.txt(replaceserverwith your actual server name andreadonlysharewith your share name).- When using the installer package via HTTP:
msiexec /qn /i "http://SERVER/share/agent_x86.msi" /l*v! %TEMP%\era-agent-upgrade.txtmsiexec /qn /i "http://repository.eset.com/v1/com/eset/apps/business/era/agent/v7/7.2.1266.0/agent_x86.msi" /l*v! %TEMP%\era-agent-upgrade.txt
- When using the installer package via HTTP:
- Create Trigger for this Client Task and in the Targets section, select the dynamic group for 32-bit operating systems created in Step 1.
- Create a new Client Task for 64-bit systems.
- In the Basic section, select Run Command from the Task drop-down menu.
- In the Settings section, in the Command line to run field, type:
msiexec /qn /i "\server\readonlyshare\Agent_x64.msi" /l*v! %TEMP%\era-agent-upgrade.txt(replaceserverwith your actual server name andreadonlysharewith share name).- When using installer package via HTTP:
msiexec /qn /i "http://SERVER/share/agent_x64.msi" /l*v! %TEMP%\era-agent-upgrade.txtmsiexec /qn /i "http://repository.eset.com/v1/com/eset/apps/business/era/agent/v7/7.2.1266.0/agent_x64.msi" /l*v! %TEMP%\era-agent-upgrade.txt
- When using installer package via HTTP:
- Create Trigger for this Client Task and in the Targets section, select the dynamic group for 64-bit operating systems created in Step 1.
- To view client task details, click Computers, select the applicable client computer, click Show Details and then click Installed Applications.
There will be a brief period where two versions of Agent are running on a single client machine. This is only temporary. Create an Outdated applications report to monitor the status of client computers hourly.
