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Manually upgrade ESET Remote Administrator 6.5 to ESET Security Management Center 7

Issue

  • Upgrade ERA 6.x environment manually to the new version of ESET Security Management Center 7

Solution

Create backup before upgrading

We recommend that you create a backup of the ERA database prior to upgrading.

To manually upgrade ESET Remote Administrator 6.5 to ESET Security Management Center 7, follow the instructions below:

Install ESMC 7 Server:

  1. Click the link below to download the ESET Security Management Center installer for Windows:
    Download ESET Security Management Center installer
     
  2. Run the installer file Server_x64.msi (or Server_x86.msi if you are running 32bit Windows).

    Figure 1-1

  3. Click Next

    Figure 1-2

     

  4. Read the End-User License Agreement and click I accept the terms in the License Agreement and click Next.

    Figure 1-3

     

  5. If the check box next to Participate in product improvement program is selected, telemetry data and crash reports will be sent to ESET. Deselect the check box if you do not agree to send crash reports and telemetry data to ESET. Click Next.

    Figure 1-4

  6. Select the database server connection. If you installed ERA 6.5 using the All-in-one installer, you can use the settings below. Otherwise, use the database server connection settings based on your current setup.

  • Database: MS SQL Server via Windows Authentication
  • ODBC driver: SQL Server
  • Database name: era_db
  • Hostname: localhost
  • Port: 14222

Click Next to continue with the installation.

Figure 1-5

  1. Click Install to install the ESET Security Management Center Server.

    Figure 1-6

  2. Click Finish to complete the installation.
     
Alternative method: Install ESMC Server using the Client Task from the ERA Web Console
  1. Click the link below to download the ESET Security Management Center installer for Windows:
    Download ESET Security Management Center installer
     
  2. Save the installer on the computer where ERA Server is running and extract the .zip file. Installers of ESMC components are located in the installers folder.

    Figure 1-1
    Click the image to view larger in new window

     

  3. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in.
     
  4. Click Admin → Client Tasks → Software Install → New.

    Figure 1-2
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  5. Type a Name of the new Client Task.

    Figure 1-3
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  6. Expand Settings and select the check box I agree with application End User License Agreement.
     
  7. Select Install by direct package URL and type the local path to the ESMC 7 Server installer, for example: file://C:\Users\Administrator\Desktop\x64\installers\Server_x64.msi
     
  8. Select the check box Automatically reboot when needed and click Finish.

    Figure 1-4
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  9. Click Create Trigger.

    Figure 1-5
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  10. In the Basic section, type the Trigger Description.

    Figure 1-6
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  11. Expand Target and click Add Computers.

    Figure 1-7
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  12. Select the computer where ERA 6.5 Server is installed and click OK.

    Figure 1-8
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  13. Expand Trigger to adjust the trigger for the Client Task and click Finish. Wait a few minutes until ESMC 7 Server is installed.

    Figure 1-9
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  14. See the progress of the task in Admin → Client Tasks. Make sure the task finished successfully. If the task did not finish successfully, try running it again.

    Figure 1-10
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  15. Continue with upgrading Apache Tomcat and installing the ESMC 7 Web Console, as described below.

 


Upgrade Apache Tomcat and install ESMC 7 Web Console:

  1. Stop the Apache Tomcat service:
    1. Open a Run dialog, type services.msc and then click OK.
       
    2. Right-click the Apache Tomcat service and click Stop.

      Figure 2-1
      Click the image to view larger in new window

       

    3. Close Tomcat7w.exe in your system tray.

 

  1. Back up the following files (in some cases, the folder name is Tomcat 8.0; in 32-bit systems the Program Files folder is named 'Program Files'):

C:\Program Files (x86)\Apache Software Foundation\Tomcat 7.0\.keystore
C:\Program Files (x86)\Apache Software Foundation\Tomcat 7.0\conf\server.xml
C:\Program Files (x86)\Apache Software Foundation\Tomcat 7.0\webapps\era\WEB-INF\classes\sk\eset\era\g2webconsole\server\modules\config\EraWebServerConfig.properties

If you have been using a custom SSL certificate stored in the Tomcat folder, back up the certificate too.

  1. Uninstall the current version of Apache Tomcat and reboot your computer.
     
  2. Install ESMC 7 Web Console:
    1. Navigate to the folder where you saved the installer and run Setup.exe

       
    2. Click Next, select ESET Security Management Center Webconsole and then click Next.

      Figure 2-2
       

    3. Click I accept the terms in the license agreement and click Next.
       
    4. Click Install.

      Figure 2-3
       

    5. When the installation is complete, click Finish.

  3. Restore .keystore, server.xml, EraWebServerConfig.properties and custom certificates to their original locations.

  4. Restart the Apache Tomcat service.

  5. Open the ESMC 7 Web Console and ensure that the program works correctly.


Upgrade other components on the ESMC Server computer:

  1. Open ESET Security Management Web Console (ESMC Web Console) in your web browser and log in..
     
  2. Click Client Tasks, select Security Management Center Components Upgrade and click New.

    Figure 3-1
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  3. Type a Name of the Client Task.

    Figure 3-2
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  4. Click Settings, select the check box I accept the terms of the application End User License Agreement and acknowledge the Privacy Policy. Click Choose server.

    Figure 3-3
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  5. Select the latest ESMC Server version and click OK.

    Figure 3-4
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  6. Click Finish.

    Figure 3-5
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  7. Click Create Trigger.

    Figure 3-6
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  8. Type the Trigger Description.

    Figure 3-7
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  9. Click Target Add Computers.

    Figure 3-8
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  10. Select the computer where ESMC 7 Server is installed and click OK.

    Figure 3-9
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  11. Click Trigger to adjust the trigger for the task and click Finish.

    Figure 3-10
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  12. Wait a few minutes until all ESMC components installed on the server machine are upgraded.

    ERA 6.x Proxy users

    If you have ERA 6.x Proxy installed, read the respective Knowledgebase articles before upgrading other clients.

 



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