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Enable or Disable ESET LiveGrid®

Solution

Enable or disable ESET LiveGrid® (Home)Enable or disable ESET LiveGrid® (macOS) | Enable or disable ESET LiveGrid® (Business)

What is ESET LiveGrid®?

ESET LiveGrid® is a preventative system that gathers information about threats from ESET users around the world. The ESET LiveGrid® database contains reputation information about potential threats. When enabled, ESET LiveGrid® can detect and block the most recently introduced threats. This makes ESET LiveGrid® a particularly effective way to defend against rapidly changing threats such as new types of ransomware (for example Cryptolocker, Crypto wall, etc.).

Enable or disable ESET LiveGrid®

If you installed your ESET product using default settings, it is likely that ESET LiveGrid® is already enabled. Follow the steps below for your ESET product (Home or Business) to check if ESET LiveGrid® is enabled.

Figure 1-1

Test that ESET LiveGrid® is enabled

It is possible that your company firewall may block ESET LiveGrid® communications, so you should verify that it is enabled and working properly.

  1. Visit the following web page of the testing organization AMTSO:

    http://www.amtso.org/feature-settings-check-cloud-lookups/
     
  2. Click the link Download the CloudCar Testfile to download the test file "cloudcar.exe," or click the download button below:

    Download CloudCar Testfile
     
  3. If ESET LiveGrid® is enabled and working properly, the file will open on ESET’s servers and will be blocked. The file will not be downloaded onto your computer and the following
    message will be displayed:

Figure 1-2
Click the image to view larger in new window

 ESET Home products: Enable or disable ESET LiveGrid®

Click your product version for instructions.

Windows version 11.x and later
  1. Open the main program window of your Windows ESET product.

  2. Press the F5 key to access Advanced setup.

  3. Click Detection Engine  Cloud-Based Protection.

  4. Select the slider bar next to Enable ESET LiveGrid® reputation system to activate it. 

  5. Select the slider bar next to Help improve the product by submitting anonmymous usage statistics to allow the submission of statistical information about new malware.

Figure 2-1

  1. Click OK to save your settings and exit Advanced setup.
Windows version 9.x and 10.x
  1. Open the main program window of your Windows ESET product.

  2. Press the F5 key to access Advanced setup.

  3. Click Antivirus → Tools and expand ESET LiveGrid®.

  4. Select the slider bar next to Enable ESET LiveGrid® reputation system (recommended) to activate it. Select the slider bar next to Submit anonymous statistics to allow the submission of statistical information about new malware.

Figure 2-2

  1. Click OK to save your settings and exit Advanced setup.
Windows version 8.x and earlier
  1. Open the main program window of your Windows ESET product.

  2. Click Setup and then press F5 on your keyboard to access Advanced setup.
     
  3. Expand Tools and then click ESET Live Grid. To enable or disable ESET LiveGrid®, select the check box next to Enable ESET LiveGrid® reputation system and then click OK.

Figure 2-2

macOS Cyber Security / Cyber Security Pro

ESET Cyber Security/ESET Cyber Security Pro

  1. Open the main program window of your ESET Cyber Security product.
     
  2. Click SetupEnter application preferences.

Figure 3-1
 

  1. In the Tools section, click ESET LiveGrid®

Figure 3-2

  1. Select the check box next to Enable ESET LiveGrid® reputation system to enable ESET LiveGrid®, or deselect it to disable ESET LiveGrid®. Click OK to save your changes.

Figure 3-3

 

 ESET Business products: Enable ESET LiveGrid®

Enable LiveGrid on endpoints using ERA

If you do not use ESET Remote Administrator to manage your network

Perform these steps on individual client workstations.

Version 5.x users: Enable ESET Live Grid from ESET Remote Administrator (5.x)

Version 6 users, following the instructions below:

  1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in.
     
  2. Click Admin → Policies.
     
  3. Select the policy for clients on which you want to enable ESET LiveGrid® and click the gear icon → Edit.

Figure 4-1
Click the image to view larger in new window

  1. Expand Settings Tools.
     
  2. Click Enable ESET LiveGrid® reputation system (recommended) to enable ESET LiveGrid®, or leave this setting deselected to disable ESET LiveGrid®.
     
  3. Click Finish to apply your changes. Clients will receive the policy changes the next time that they check in to ESET Remote Administrator.

    Figure 4-2
    Click the image to view larger in new window

Enable LiveGrid from endpoint products

ESET endpoint products

  1. Open ESET Endpoint Security or ESET Endpoint Antivirus.

  2. Press the F5 key to access Advanced setup.
     
  3. Expand Tools ESET LiveGrid®.
     
  4. Select the check box next to Enable ESET LiveGrid® reputation system to enable ESET LiveGrid®, or deselect it to disable ESET LiveGrid®. Click OK to save your changes.

Figure 5-1

 

 

 

 



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