Issue
- Your ESET Windows home product notifies you that activation has failed due to an overused subscription
- You own the subscription and want to remove a device or subscription user
- You do not own the subscription
Details
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To prevent the overuse of ESET subscriptions, ESET Windows home products will notify you if a subscription has been overused and prevent the activation of that product.
Solution
Endpoint users: You receive a notification Activation failed – Overused license in your ESET endpoint product
You own the subscription and want to remove a device or subscription user
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If you receive the "Activation failed—Overused subscription" notification for a subscription you own, click I own this subscription, what can I do?
Figure 1-1 -
Click Open ESET HOME and log in to ESET HOME portal.
- To purchase another subscription, click Buy subscription, which redirects you to the official ESET HOME product store. You can purchase your new subscription in the store.
- If you have another valid subscription and want to use it, click Close to return to activation.
Figure 1-2
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Click the Subscriptions icon.
Figure 1-3 -
Click Open Subscription next to the overused notification.
Figure 1-4 -
Click the Subscription overused notification and click Remove device.
Figure 1-5 -
Select the devices you want to remove and click Remove devices.
Figure 1-6 -
Click Remove devices. This may take several minutes to reflect.
Figure 1-7
You do not own the subscription
-
If you receive the "Activation failed—Overused subscription" notification for a subscription you do not own, click I do not own this subscription, what can I do?
Figure 2-1 -
To resolve the overused subscription issue, contact the owner of the subscription.
- To purchase another subscription, click Buy subscription, which redirects you to the official ESET HOME product store. You can purchase your new subscription in the store.
- If you have another valid subscription and want to use it, click Close to return to activation.
Figure 2-2
