[KB3592] ¿Mi producto ESET tiene soporte? Política de fin de ciclo de ESET (Productos para empresas)
Detalles
- Desconoce si su producto cuenta con soporte o se encuentra actualizado
- Lista de productos ESET que cuentan o no cuentan con soporte
- Descripción de la Política de fin de ciclo de vida (EOL) de ESET para productos corporativos
Haga clic aquí para leer la Política de fin de ciclo de ESET para productos hogareños
Solución
Resumen | Reglas de versiones | Ciclo de vida del producto | Niveles de soporte | Lista de productos | Documento PDF
Resumen
El propósito de este documento es explicitar las políticas del fin de ciclo de vida y del soporte relacionadas a los productos ESET, así como también las políticas que seguimos para el soporte a varios sistemas operativos.
El documento debería servir como fuente de información para los clientes corporativos de ESET, para quienes una política clara y previsible de las políticas de EOL puede contribuir significativamente a la planificación efectiva de la seguridad IT. Creemos que este documento ayudará a las organizaciones a mantener actualizadas sus políticas, evitando interrupciones a la continuidad del negocio.
Esta política de Fin de ciclo de vida fue inspirada por las mejores prácticas de la industria, al igual que por los estándares con nuestros clientes aceptados. Las políticas son aplicadas a todos los productos y versiones, respetando los compromisos asumidos en el pasado con nuestros clientes. Hemos definido categorías de producto y políticas de soporte adecuadas a cada una de ellas; también puede encontrar información acerca de como funciona la asignación de números de versión y explicaciones sobre los estadíos del ciclo de vida del producto.
Somos concientes de que cualquier transición puede resultar compleja, especialmente en un entorno empresarial. Por lo tanto, desde el momento en que nuestra nueva política entra en vigencia estableceremos un período de transición de un año durante el cual las versiones de producto afectadas por el pasaje desde el nivel de soporte básico/limitado en el actual estado de EOL como resultado de la nueva política continuará recibiendo actualizaciones de módulos (incluyendo actualizaciones de la base de datos de firmas de virus). El soporte básico de hecho solo garantiza actualizaciones de la base de firmas de virus. Nos aseguraremos de continuar enviándolas junto a las actualizaciones de módulos a los productos con soporte finalizado durante el período de transición. Las versiones de producto que normalmente harían la transición hacia la fase de EOL durante este período contarán con el mismo beneficio.
Reglas de versiones
ESET sigue el estándar de la industria para la confección del número de versiones. Vea debajo un ejemplo para reconocer el significado de cada número incluido en la versión del producto:
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Explicación sobre asignación de versiones ... |
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ESET Endpoint Security 8.0.2028.0 significa ... |
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8. |
0. |
2028. |
0 |
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Versión principal |
Versión menor |
Número de versión/Nivel del parche (hotfix) |
Diferenciador adicional (por ejemplo, versión del idioma) |
- Versión principal -> Migrar a una versión superior usualmente implica una revisión mayor del producto, cambios en la arquitectura o finalización del soporte para alguna de las versiones previas del Sistema operativo.
- Versión menor -> El incremento en este número refiere a arreglos menores o pequeños cambios en la funcionalidad respecto a la versión previa.
- Número de versión/Nivel del parche (hotfix) -> Arreglo automático para bugs críticos y vulnerabilidades. No hay cambios de ninguna clase desde el punto de vista de funcionalidades.
Ciclo de vida del producto
Naturalmente, cada uno de nuestros productos encaja en una etapa específica, de su ciclo de vida. Con el objetivo de definir una política de EOL decidimos categorizarlos en los siguientes grupos:
-
Productos en desarrollo activo
Estos productos se encuentran en los etapas primarias o medias de su ciclo de vida y nuestro objetivo es desarrollarlos y publicarlos en los siguientes años.
Regularmente son sometidos al proceso de fin de versión para versiones previas del producto (cada vez que una versión principal es lanzada). También existe un procedimiento para permitir un período extendido de soporte limitado para ciertas versiones de producto – para obtener mayores precisiones, contacte al Partner autorizado por ESET. -
Productos en mantenimiento
Estos productos se encuentran en un estado de madurez alto y ESET simplemente los mantiene. No se aplican desarrollos de nuevas funcionalidades. Los productos/servicios en mantenimiento usualmente se encuentran en fase de soporte limitado extendido.
-
Productos a ser discontinuados
Estos productos no han sido desarrollados o mejorados en ningún aspecto durante mucho tiempo y no representan un objetivo estratégico ni comercial. Se enmarcan en un procedimiento interno de discontinuación del producto, que resulta en el Fin de ciclo de vida completa del producto.
Políticas de soporte
Niveles de soporte
Estos son los niveles generales de soporte para los productos y servicios ESET. Para su aplicación a productos y versiones particulares, lea la versión dedicada a este punto.
- Soporte completo
Este concepto es aceptado dentro de la industria como la disposición de los mayores esfuerzos dedicados a los clientes para solucionar todos los bugs y ofrecer una funcionalidad completa. Además ofrecemos asistencia de amplio rango. Todas las versiones futuras de los sistemas operativos serán soportadas a menos que exista un inconveniente externo mayor que impida su solución a pesar de un esfuerzo razonable. - Soporte limitado
El alcance es relativamente estrecho por lo cual debe prestarse atención al tipo de soporte que puede ser solicitado para cada categoría de producto. - Fin de ciclo de vida
En este estadío del ciclo de vida del producto no brindamos soporte o asistencia de ninguna clase y no garantizamos su funcionamiento. Lo máximo que el equipo de soporte puede ofrecer al usuario es el procedimiento de migración más apropiado para que pueda utilizar la versión soportada del producto equivalente
Soporte a través del ciclo de vida del producto
Soporte completo |
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Soporte limitado |
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Fin de ciclo de vida |
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Política de Fin de ciclo de vida
Haga clic sobre el nombre del producto para ver el nivel de soporte actualmente ofrecido por ESET.
| Version (Versión) | Lanzamiento mayor de una familia específica de uno de los productos ESET. |
| Release Date (Fecha de lanzamiento) | Fecha en que se encuentra disponible para el público general una versión de un producto ESET. |
| Latest build (Última sub-versión) | Nuevo número de sub-versión de un producto ESET específico. |
| Current Status (Estado actual) | Nivel de soporte actualmente provisto. |
| Full Support (Soporte completo) | Estado de soporte en nivel completo. |
| Limited Support (Soporte limitado) | Detalles acerca del nivel de soporte limitado |
| Transition period (Período de transición) |
ESET implementó una nueva política de Fin de ciclo de vida el 1 de julio de 2020. Para ayudarle con los cambios de esta nueva política, hemos establecido un período de transición de un año. Durante ese lapso, las versiones del producto que pasen de un nivel de soporte Básico/Limitado en el estado actual hacia el Fin de ciclo de vida como resultado de la nueva política continuarán recibiendo actualizaciones de módulos. El soporte Básico solo garantiza las actualizaciones del motor de detección (anteriormente conocido como "base de datos de firmas de virus"). Continuaremos enviando las mismas junto a actualizaciones de módulos a otros productos que se hallen en la misma situación durante ese período. Las versiones de los productos que pasarían naturalmente a la fase de Fin de ciclo vida durante este período recibirán el mismo beneficio. El período de transición no se encuentra disponible para todos los productos ESET.
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Más detalles acerca de la Política de Fin de ciclo de vida en PDF
Haga clic en el nombre de su producto para ver el nivel de soporte que ofrece actualmente ESET.
Soluciones de ESET para endpoints
ESET Endpoint Antivirus
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 8.0 | December 9, 2020 |
8.0.2028.0
|
Full Support |
Until version 8.1 release | Until version 9 +1 year | |
| 7.3 | June 30, 2020 |
7.3.2044.0
|
Full Support |
December 2022 | Until December 2023 | |
| 7.2 | November 12, 2019 | 7.2.2072.0 | Limited Support |
Ended | Until December 2021 | |
| 7.1 | April 11, 2019 | 7.1.2064.0 | Limited Support |
Ended | Until December 2021 | |
| 7.0 | August 16, 2018 | 7.0.2120.0 | Limited Support |
Ended | Until December 2021 | |
| 6.6 | August 24, 2017 | 6.6.2095.1 | End of Life |
Ended | Ended (March 31, 2021) |
✔ |
| 6.5 | March 14, 2017 | 6.5.2132.6 | Limited Support |
Ended | Until February 2022 | |
| 6.4 | June 7, 2016 | 6.4.2014.0 | End of Life |
Ended | Ended | ✔ |
| 6.3 | January 21, 2016 | 6.3.2016.0 | End of Life |
Ended | Ended | ✔ |
| 6.2 | February 25, 2015 | 6.2.2033.0 | End of Life |
Ended | Ended | ✔ |
| 6.1 | December 11, 2014 | 6.1.2227.0 | End of Life |
Ended | Ended | ✔ |
| 5.x | May 29, 2012 | 5.0.2272.7 | End of Life |
Ended | Ended (December 31, 2020) |
✔ |
ESET Endpoint Security
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 8.0 | December 9, 2020 |
8.0.2028.0
|
Full Support |
Until version 8.1 release | Until version 9 +1 year | |
| 7.3 | June 30, 2020 |
7.3.2044.0
|
Full Support |
December 2022 | Until December 2023 | |
| 7.2 | November 12, 2019 | 7.2.2072.0 | Limited Support |
Ended | Until December 2021 | |
| 7.1 | April 11, 2019 | 7.1.2064.0 | Limited Support |
Ended | Until December 2021 | |
| 7.0 | August 16, 2018 | 7.0.2120.0 | Limited Support |
Ended | Until December 2021 | |
| 6.6 | August 24, 2017 | 6.6.2095.1 | End of Life |
Ended | Ended (March 31, 2021) |
✔ |
| 6.5 | March 14, 2017 | 6.5.2132.6 | Limited Support |
Ended | Until February 2022 | |
| 6.4 | June 7, 2016 | 6.4.2014.0 | End of Life |
Ended | Ended | ✔ |
| 6.3 | January 21, 2016 | 6.3.2016.0 | End of Life |
Ended | Ended | ✔ |
| 6.2 | February 25, 2015 | 6.2.2033.0 | End of Life |
Ended | Ended | ✔ |
| 6.1 | December 11, 2014 | 6.1.2227.0 | End of Life |
Ended | Ended | ✔ |
| 5.x | May 29, 2012 | 5.0.2272.7 | End of Life |
Ended |
Ended
(December 31, 2020) |
✔ |
ESET NOD32 Antivirus Business Edition
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 4.x | March 2, 2009 | 4.2.76.0 | End of Life |
Ended | Ended (December 31, 2020) |
✔ |
| 3.0 | November 5, 2007 | 3.0.695.0 | End of Life |
Ended | Ended |
ESET Endpoint Antivirus para Linux
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 8.0 | March 18th, 2021 | 8.0.2028 | Full Support |
Until version 9 +1 year | Until version 9 release + 3 years | |
| 7.1 | January 28, 2021 | 7.1.9 | Full Support |
March 18th, 2022 | March 18th, 2024 | |
| 7.0 | February 25, 2020 | 7.0.13.0 | Limited Support |
Ended | March 18th, 2022 |
ESET Endpoint Antivirus para Mac
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 6.10 | April 20, 2021 | 6.10.910.0 | Full Support |
Until version 7 +1 year | Until version 7 +3 years | |
| 6.9 | June 15, 2020 | 6.9.60.3 | Limited Support |
Ended | Until version 7 +1 year | |
| 6.8 | September 25, 2019 | 6.8.400.0 | Limited Support |
Ended | Until version 7 +1 year | |
| 6.7 | January 10, 2019 | 6.7.900.0 | End of Life |
Ended | Ended | ✔ |
| 6.6 | May 25, 2018 | 6.6.866 | End of Life |
Ended | Ended | ✔ |
| 6.5 | September 25, 2017 | 6.5.600.1 | End of Life |
Ended | Ended | ✔ |
| 6.4 | March 30, 2017 | 6.4.246.0 | End of Life |
Ended | Ended | ✔ |
| 6.3 | September 19, 2016 | 6.3.85.0 | End of Life |
Ended | Ended | ✔ |
| 6.2 | May 31, 2016 | 6.2.7.0 | End of Life |
Ended | Ended | ✔ |
| 6.1 | September 30, 2015 | 6.1.16.0 | End of Life |
Ended | Ended | ✔ |
ESET Endpoint Security para Mac
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 6.10 | April 20, 2021 | 6.10.910.0 | Full Support |
Until version 7 +1 year | Until version 7 +3 years | |
| 6.9 | June 15, 2020 | 6.9.60.3 | Limited Support |
Ended | Until version 7 +1 year | |
| 6.8 | September 25, 2019 | 6.8.400.0 | Limited Support |
Ended | Until version 7 +1 year | |
| 6.7 | January 10, 2019 | 6.7.900.0 | End of Life |
Ended | Ended | ✔ |
| 6.6 | May 25, 2018 | 6.6.866 | End of Life |
Ended | Ended | ✔ |
| 6.5 | September 25, 2017 | 6.5.600.1 | End of Life |
Ended | Ended | ✔ |
| 6.4 | March 30, 2017 | 6.4.246.0 | End of Life |
Ended | Ended | ✔ |
| 6.3 | September 19, 2016 | 6.3.85.0 | End of Life |
Ended | Ended | ✔ |
| 6.2 | May 31, 2016 | 6.2.7.0 | End of Life |
Ended | Ended | ✔ |
| 6.1 | September 30, 2015 | 6.1.16.0 | End of Life |
Ended | Ended | ✔ |
ESET NOD32 Antivirus Business Edition para Mac
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 4.1 | July 27, 2012 | 4.1.106.1 | End of Life |
Ended | Ended | |
| 4 | August 2, 2010 | 4.0.77 | End of Life |
Ended | Ended |
ESET NOD32 Antivirus Business Edition para Linux Desktop
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 4.0 | October 28, 2020 | 4.0.96.0 | End of Life |
Ended | Ended | ✔ |
Productos ESET para servidores
ESET Mail Security para Microsoft Exchange Server
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 7.3 | December 17, 2020 | 7.3.12002.0 | Full Support |
Until version 8 +1 year | Until version 8 +3 years | |
| 7.2 | August 25, 2020 | 7.2.12004.2 | Limited Support |
Ended | Until version 8 +1 year | |
| 7.1 | December 18, 2019 | 7.1.12010.0 | Limited Support |
Ended | Until version 8 +1 year | |
| 7.0 | August 16, 2018 | 7.0.10019.0 | Limited Support |
Ended | Until version 8 +1 year | |
| 6.5 | February 28, 2017 | 6.5.12018.0 | Limited Support |
Ended | Until August 2021 | |
| 6.4 | September 7, 2016 | 6.4.10011.0 | End of Life |
Ended | Ended | ✔ |
| 6.3 | January 21, 2016 | 6.3.10005.0 | End of Life |
Ended | Ended | ✔ |
| 6.2 | September 3, 2015 | 6.2.12012.0 | End of Life |
Ended | Ended | ✔ |
| 4.5 | March 26, 2013 | 4.5.10022.0 | End of Life |
Ended | Ended | |
| 4.3 | March 31, 2011 | 4.3.10016 | End of Life |
Ended | Ended | |
| 4.2 | March 10, 2010 | 4.2.10012 | End of Life |
Ended | Ended |
ESET File Security para Microsoft Windows Server
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 7.3 | December 17, 2020 | 7.3.12002.0 | Full Support |
Until version 8 +1 year | Until version 8 +3 years | |
| 7.2 | 7.2.12004.2 | Limited Support |
Ended | Until version 8 +1 year | ||
| 7.1 | February 11, 2020 | 7.1.12010.0 | Limited Support |
Ended | Until version 8 +1 year | |
| 7.0 | January 29, 2019 | 7.0.12018.0 | Limited Support |
Ended | Until version 8 +1 year | |
| 6.5 | February 28, 2017 | 6.5.12018.0 | Limited Support |
Ended | Until December 2022 | |
| 6.4 | September 7, 2016 | 6.4.12004.0 | End of Life |
Ended | Ended | ✔ |
| 6.3 | March 2, 2016 | 6.3.12006.0 | End of Life |
Ended | Ended | ✔ |
| 6.2 | February 25, 2015 | 6.2.12007.0 | End of Life |
Ended | Ended | ✔ |
| 6.0 | December 11, 2014 | 6.0.12035.0 | End of Life |
Ended | Ended | ✔ |
| 4.5 | February 7, 2012 | 4.5.12017.0 | End of Life |
Ended | Ended | |
| 4.3 | October 18, 2011 | 4.3.12014 | End of Life |
Ended | Ended |
ESET Mail Security para IBM Domino
(anteriormente ESET Mail Security para IBM Lotus Domino)
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 7.2 | August 25, 2020 | 7.2.14001.0 | Full Support |
Until version 8 +1 year | Until version 8 +3 years | |
| 7.1 | September 10, 2019 | 7.1.14008.0 | Limited Support |
Ended | Until version 8 +1 year | |
| 7.0 | August 16, 2018 | 7.0.14008.0 | Limited Support |
Ended | Until version 8 +1 year | |
| 6.5 | February 28, 2017 | 6.5.14026.0 | Limited Support |
Ended | Until August 2021 | |
| 6.4 | September 7, 2016 | 6.4.14024.0 | End of Life |
Ended | Ended | ✔ |
| 4.5 | May 29, 2012 | 4.5.14059.0 | End of Life |
Ended | Ended |
ESET Security para Kerio
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 6.5 | May 29, 2017 | 6.5.16009 | End of Life |
Ended | Ended | ✔ |
| 5 | N/A | N/A | N/A | N/A | N/A | N/A |
| 4.5 | November 6, 2013 | 4.5.16009 | End of Life |
Ended | Ended |
ESET Security para Microsoft Sharepoint Server
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 7.2 | August 25, 2020 | 7.2.15001.0 | Full Support |
Until version 8 +1 year | Until version 8 +3 years | |
| 7.1 | 7.1.15005.0 | Limited Support |
Ended | Until version 8 +1 year | ||
| 7.0 | August 16, 2018 | 7.0.15010.0 | Limited Support |
Ended | Until version 8 +1 year | |
| 6.5 | February 28, 2017 | 6.5.15015.0 | Limited Support |
Ended | Until August 2021 | |
| 6.4 | September 7, 2016 | 6.4.15015.0 | End of Life |
Ended | Ended | ✔ |
| 4.5 | June 12, 2013 | 4.5.15024.0 | End of Life |
Ended | Ended |
ESET File Security para Linux
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 8.0 | March 16th, 2021 | 8.0.375 | Full Support |
Until version 9 +1 year | Until version 9 +3 years | |
| 7.2 | December 4, 2020 | 7.2.574 | Full Support |
March 16th, 2022 | March 16th, 2024 | |
| 7.1 | November 14, 2019 | 7.1.561 | Limited Support |
Ended | March 16th, 2022 | |
| 7.0 | July 16, 2019 | 7.0.1152 | Limited Support |
Ended | March 16th, 2022 |
ESET File/Mail/Gateway Security para Linux/FreeBSD
(anteriormente ESET File/Mail/Gateway Security para Linux/BSD/Solaris)
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 4.5 | November 15, 2020 | 4.5.16.0 | Limited Support |
Ended June 2020 | Until December 2021 | |
| 4.0 | November 15, 2011 | 4.0.10 | End of Life |
Ended | Ended | |
| 3.0 | Q2/2008 | 3.0.22 | End of Life |
Ended | Ended |
ESET Virtualization Security para VMware NSX
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 1 | January 21, 2016 | 1.7.1.0 | Limited Support |
Ended | TBD |
ESET Virtualization Security solo soporta la version 6.7 o anterior de vSphere.
ESET Shared Local Cache
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 1 | December 12, 2014 | 1.2.5.3 | Limited support |
Ended | TBD |
Consolas de instalación local de ESET
ESET PROTECT
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 8.0 | December 9, 2020 | 8.0.19.0 | Full Support |
Until version 8.1 release | Until version 8.1 +2 years |
ESET Security Management Center
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 7.2 | June 11, 2020 | 7.2.11.3 | Limited Support |
Ended (December 9, 2020) |
Until December 2022 | |
| 7.1 | November 19, 2019 | 7.1.27.2 | Limited Support |
Ended | Until June 2022 | |
| 7.0 | August 16, 2018 | 7.0.72.3 | Limited Support |
Ended | Until November 2021 |
ESET Remote Administrator
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 6.5 | March 14, 2017 | 6.5.34.0 | End of Life |
Ended | Ended (December 31, 2020) |
|
| 6.4 | July 19, 2016 | 6.4.29.0 | End of Life |
Ended | Ended | |
| 6.3 | January 21, 2016 | 6.3.12.0 | End of Life |
Ended | Ended | |
| 6.2 | September 3, 2015 | 6.2.11.0 | End of Life |
Ended | Ended | |
| 6.1 | May 20, 2015 | 6.1.31.0 | End of Life |
Ended | Ended | |
| 6.1 | February 25, 2015 | 6.1.28.0 | End of Life |
Ended | Ended | |
| 6.1 | December 10, 2014 | 6.1.21.0 | End of Life |
Ended | Ended | |
| 5.3 | November 19, 2015 | 5.3.39.0 | End of Life |
Ended | Ended | |
| 5.2 | June 16, 2014 | 5.2.26.0 | End of Life |
Ended | Ended | |
| 5.1 | October 21, 2013 | 5.1.34 | End of Life |
Ended | Ended | |
| 5 | May 28, 2012 | 5.0.119 | End of Life |
Ended | Ended | |
| 4 | April 19, 2010 | 4.0.138 | End of Life |
Ended | Ended | |
| 3 | December 15, 2008 | 3.0.105 | End of Life |
Ended | Ended | |
| 2 | November 26, 2007 | 2.0.110 | End of Life |
Ended | Ended | |
| 1 | June 25, 2005 | 1.0.17 | End of Life |
Ended | Ended |
ERA - ESMC Plug-ins
Kaseya
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 2.7 | January 24, 2019 | 2.7.0 | Full support |
Until next major release | N/A |
ConnectWise Manage
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 1.0 | December 17, 2019 | 1.0.1910.42 | Limited Support |
Ended | Until June 2021 |
Autotask PSA
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 1.0 | August 5, 2020 | 1.0.1907.83 | Limited Support |
Ended | Until June 2021 |
Tigerpaw
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 1.0 | January 24, 2019 | 0.9.501.0 | Limited Support |
Ended | Until June 2021 |
Salesforce
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 1.0 | January 24, 2019 | 0.10.273 | Limited Support |
Ended | Until June 2021 |
Event Management Extension
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 3.3 | May 3, 2017 | 3.3.0 | Limited Support |
Ended | Until June 2021 |
DEM Plug-ins
DEM para ConnectWise Automate
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 1.5 | December 23, 2020 | 1.5.0 | Full support |
Until next major release | TBD | |
| 1.4 | January 10, 2020 | 1.4.0 | Limited Support |
Ended (December 23, 2020) |
Until December 2021 | |
| 1.3 | June 6, 2019 | 1.3.2 | End of Life |
Ended | Ended (January 10, 2021) |
DEM para Datto RMM
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 1.2 | August 20, 2020 | 1.2.0 | Full support |
Until next major release | TBD | |
| 1.1 | August 22, 2019 | 1.1.2 | Limited Support |
Ended | Until next major release |
DEM para SolarWinds N-Central
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 1.1 | April 23, 2019 | 1.1.0 | Full support |
Until next major release | TBD | |
| 1.0 | March 7, 2018 | 1.0.0 | Limited Support |
Ended | Until next major release |
DEM para SolarWinds RMM
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 1.0 | February 17, 2020 | 1.0.0 | Full support |
Until next major release | TBD |
DEM para Ninja RMM
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 1.1 | April 23, 2019 | 1.1.0 | Full support |
Until next major release | TBD | |
| 1.0 | January 12, 2018 | 1.0.0 | Limited Support |
Ended | Until next major release |
Soluciones ESET para móviles
ESET Endpoint Security for Android
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 2.11 | March 24, 2021 | 2.11.2.0 | Full Support |
Until next major release | Until next major release + 1 year | |
| 2.10 | December 7, 2020 | 2.10.8.0 | Limited Support |
Ended | March 2022 | |
| 2.9 | November 16, 2020 | 2.9.7.0 | Limited Support |
Ended | December 2021 | |
| 2.8 | June 15, 2020 | 2.8.12.0 | Limited Support |
Ended | November 2021 | |
| 2.7 | March 25, 2020 | 2.7.21.0 | Limited Support |
Ended | June 2021 | |
| 1 | December 4, 2012 | 1.2.210.134 | End of Life |
Ended | Ended (February 2015) |
ESET Endpoint Detection and Response
ESET Enterprise Inspector
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 1.6 | June 1, 2021 | 1.6.1716 | Full Support |
Until next major release | ||
| 1.5 | November 6, 2020 | 1.5.1512 | Limited Support |
Ended | TBD | |
| 1.4 | June 15, 2020 | 1.4.1363 | Limited Support |
Ended | TBD | |
| 1.3 | September 17, 2019 | 1.3.1145 for Server and WinOS endpoints 1.3.1143 for macOS endpoints |
Limited support |
Ended | TBD | |
| 1.2 | July 20, 2018 | 1.2.894 | End of Life |
Ended | Ended | |
| 1.1 | March 26, 2018 | N/A | End of Life |
Ended | Ended | |
| 1 | N/A | N/A | End of Life |
Ended | Ended |
Productos ESET para cifrado y autenticación multifactor
ESET Full Disk Encryption
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 1.2 | June 23, 2020 | 1.2.0.x | Full Support |
Until next major release | TBD | |
| 1.1 | April 2, 2020 | 1.1.0.0 | End of Life |
Ended | Ended | |
| 1.0 | January 28, 2019 | 1.047.6.0 | End of Life |
Ended | Ended |
ESET Secure Authentication
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 3 | January 30, 2020 | 3.0.24.0 | Full Support |
Until next major release | TBD | |
| 2 | March 15, 2016 | 2.8.23.0 | End of Life |
Ended | Ended (January 2020) |
|
| 1 | July 25, 2013 | 1.3.719.0 | End of Life |
Ended | Ended (March 2016) |
ESET Endpoint Encryption Client
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 5 | December 22, 2020 | 5.0.8 | Full Support |
Until next major release | TBD | |
| 5 | June 25, 2020 | 5.0.7 | Limited support |
Ended | June 25, 2021 | |
| 5 | May 6, 2020 | 5.0.6 | End of Life |
Ended | Ended | |
| 5 | February 12, 2019 | 5.0.5 | End of Life |
Ended | Ended | |
| 4 | December 12, 2018 | 4.9.5 | End of Life |
Ended | Ended |
ESET Endpoint Encryption Server
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 3.2 | June 2020 | 3.2 | Full Support |
Until next major release | TBD | |
| 3.1 | February 12, 2019 | 3.1 | End of Life |
Ended | Ended | |
| 2 | September 27, 2018 | 2.10.10 | End of Life |
Ended | Ended |
ESET Cloud Services
ESET MSP Administrator
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 2 | March 24, 2020 | 2.6.13 | Full Support |
Throughout whole lifecycle | N/A | |
| 1 | February 3, 2020 | 1.4.2 | End of Life |
Ended | Ended (December 31, 2020) |
ESET PROTECT Cloud
(anteriormente ESET Cloud Administrator)
| Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|
| December 9, 2020 | N/A | Full Support |
Throughout whole lifecycle | N/A |
ESET Business Account
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 3 | January 4, 2021 | 3.40.1 | Full Support |
Throughout whole lifecycle | N/A |
ESET License Administrator
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 1 | March 17, 2020 | 1.32.20 | Limited support |
Ended | TBD |
ESET Dynamic Threat Defense
| Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|
| August 16, 2018 | N/A | Full Support |
Throughout whole lifecycle | N/A |
Si persiste alguna duda respecto al nivel de soporte para su producto, por favor contacte al Equipo de soporte de ESET.
Última revisión: 1 jun. 2021
