Issue
- You are unable to connect to another computer or device, such as a printer on your network
- Add devices to the trusted range of IP addresses defined on the computer you are trying to connect from
Solution
Endpoint users: Perform these steps on individual client workstations
Home users: View instructions to resolve this issue in your ESET home product
-
Open ESET PROTECT On-Prem in your web browser and log in.
-
Click Policies → New Policy.
Figure 1-1 -
Type a Name for your policy.
Figure 1-2 -
Click Settings and select ESET Endpoint for Windows from the product drop-down menu.
Figure 1-3 -
Click Network Protection → Firewall. From the Filtering mode drop-down menu, select Automatic mode.
Figure 1-4 -
Click Network Protection, expand Zones and click Edit next to Zones.
Figure 1-5 -
Select Trusted zone and click Edit.
Figure 1-6 -
Type the trusted IP addresses in the Remote computer address field and click OK.
Figure 1-7
-
Click Save. The IP addresses used below are examples; you must type the actual IP address of the computer/device that you are connecting to.
Figure 1-8 -
Click Assign → Assign.
Figure 1-9 -
Select the check box next to the computer name, and click OK.
Figure 1-10 -
Click Finish. The policy will apply to the selected computers.
