[KB7950] Add a trusted IP address to allow connection to a network device such as a computer or printer in ESET PROTECT (8.x – 9.x)

Issue

  • You are unable to connect to another computer or device, such as a printer on your network
  • Add devices to the trusted range of IP addresses defined on the computer you are trying to connect from

Solution

 Endpoint users: Perform these steps on individual client workstations

  Home users: View instructions to resolve this issue in your ESET home product

  1. Open the ESET PROTECT Web Console in your web browser and log in.

  2. Click Policies → New Policy.

    Figure 1-1
  3. Type a Name for your policy.

    Figure 1-2
  4. Click Settings and select ESET Endpoint for Windows from the product drop-down menu.

    Figure 1-3
  5. Click Network ProtectionFirewall. From the Filtering mode drop-down menu, select Automatic mode.

    Figure 1-4
  6. Click Network Protection, expand Zones and click Edit next to Zones.

    Figure 1-5
  7. Select Trusted zone and click Edit.

    Figure 1-6
  8. Type the trusted IP addresses in the Remote computer address field and click OK.

    Figure 1-7
Multiple IP addresses

Use commas to separate multiple IP addresses, for example: 192.168.1.5, 10.1.0.99, 10.1.0.0/255.255.0.0.

  1. Click Save. The IP addresses used below are examples; you must type the actual IP address of the computer/device that you are connecting to. 

    Figure 1-8
  2. Click AssignAssign.

    Figure 1-9
  3. Select the check box next to the computer name, and click OK.

    Figure 1-10
  4. Click Finish. The policy will apply to the selected computers.