[KB7950] Add a trusted IP address to allow connection to a network device such as a computer or printer in ESET PROTECT (8.x)

Issue

  • You are unable to connect to another computer or device, such as a printer on your network
  • Add devices to the trusted range of IP addresses defined on the computer you are trying to connect from

Solution

 Endpoint users: Perform these steps on individual client workstations

  Home users: View instructions to resolve this issue in your ESET home product

  1. Open the ESET PROTECT Web Console in your web browser and log in.

  2. Click Policies → New Policy.
Figure 1-1
  1. Click Settings and select ESET Endpoint for Windows from the product drop-down menu.  
Figure 1-2
  1. Click Network Protection, select Firewall. From the Filtering mode drop-down menu, select Automatic mode.
Figure 1-3
  1. Expand Advanced and click Edit next to Zones.
Figure 1-4
  1. Select Trusted zone and click Edit.
Figure 1-5
  1. Type the trusted IP addresses in the Remote computer address field and click OK.
Multiple IP addresses

Use commas to separate multiple IP addresses, for example: 192.168.1.5, 10.1.0.99, 10.1.0.0/255.255.0.0.

Figure 1-6
  1. Click Save. The IP addresses used below are examples; you must type the actual IP address of the computer/device that you are connecting to. 
Figure 1-7

  1. Click Assign → Assign.

    Figure 1-8

  2. Select the check box next to the computer name, and click OK.

    Figure 1-9

  3. Click Finish. The policy will apply to the selected computers.

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Last Updated: May 4, 2021

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