Issue
- You are using an HP ProBook/ProDesk and have an unresponsive keyboard in ESET Endpoint Encryption (EEE) after Full Disk Encryption (FDE)
- Update to EEE Version 4.8.4 or later
- Use a temporary solution
Details
Click to expand
The keyboard is unresponsive to the FDE Preboot screen. The user cannot type FDE user credentials required to start the system. This issue is identified in HP ProBook 450 G3, HP ProBook 455 G3, HP ProBook 440 G3, and ProDesk 400 G3, in EEE version 4.8.3. The unresponsive keyboard is typically due to implementing the BIOS on the HP machines.
Solution
Update to EEE version 4.8.4 or later
Update to EEE version 4.8.4.
Temporary solution - Use shift keys on your keyboard
This temporary solution must be repeated each time a user needs to log in to FDE. When booting the system, version 2.8 should appear in the top-right corner of the screen.
Restart the machine
Press and hold both SHIFT keys during the entire boot process.
When the EEE window opens, release the SHIFT keys and enter the FDE credentials.
