If ESET Security Management Center Web Console (ESMC Web Console) will not start, or if the login screen appears to load constantly without opening, follow the instructions below. Start with part I and only continue to the next part if the issue is not resolved.
If the ESMC Web Console login screen does not load successfully, continue to part II.
If the ESMC Web Console login screen does not load successfully, continue to part III.
You can reinstall Tomcat and Webconsole using the All In One installer.
%Program Files%\Apache Software Foundation\
Setup.exeapplication. Click Run when prompted by the security warning.
When the process is finished, click Finish.
Setup.exe application again. Click Run when prompted by the security warning.
Set the language of your installation in the Language drop-down and click Next.
You need to agree with the End-user license agreement, before you can click Next to continue.
Select only ESET Security Management Center Webconsole and Apache Tomcat and click Next.
If you do not want to use
server.xml files from the Apache Tomcat backup, follow the steps below to generate a new keystore:
binfolder in the current
Javadirectory (for example,
C:\Program Files\openjdk-11.0.1_windows-x64_bin\jdk-11.0.1\bin\) in the command line and run the following command after substituting your values for bin folder, password and certificate information. (See the note below for more information)
keytool.exe -genkey -alias "tomcat" -keyalg RSA -keysize 4096 -validity 3650 -keystore "C:\Program Files\Apache Software Foundation\Tomcat 7.0\tomcat.keystore" -storepass "yourpassword" -keypass "yourpassword" -dname "CN=Unknown, OU=Unknown, O=Unknown, L=Unknown, ST=Unknown, C=Unknown"
C:\Program Files\Apache Software Foundation\Tomcat 7.0\confserver.xml
443" maxHttpHeaderSize="8192" maxThreads="150" minSpareThreads="25" maxSpareThreads="75" enableLookups="false"
disableUploadTimeout="true" acceptCount="100" scheme="https"
secure="true" SSLEnabled="true" clientAuth="false" sslProtocol="TLS"
keyAlias="tomcat" keystoreFile="tomcat.keystore" keystorePass="YOURPASSWORD"/>
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C:\Program Files\Apache Software Foundation\Tomcat 7.0\webapps
C:\Program Files\Apache Software Foundation\Tomcat 7.0\webappsera
If the ESMC Web Console login screen does not load successfully, visit the Related links below or contact ESET technical support.