[KB6722] Change the agent connection interval for client computers in ESET Security Management Center Server (7.x)

Issue

ESET business product in Limited Support status

This article applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon.

For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products.

Upgrade ESET business products.

Required user permissions

This article assumes that you have the appropriate access rights and permissions to perform the tasks below.

If you use the default Administrator user or are unable to perform the tasks below (the option is unavailable), create a second administrator user with all access rights.

  • Configure your policy for ESET Management Agent to have clients check into ESET Security Management Center Server (ESMC Server) for updates, information, tasks etc.

Solution

  1. Open ESET Security Management Center Web Console (ESMC Web Console) in your web browser and log in.

  2. Click Policies.

  3. Select your policy for ESET Management Agent (if you need to create a new policy, follow these instructions) and click the gear icon → Edit.

    Figure 1-1
    Click the image to view larger in new window

  1. Click Settings and click Change interval next to Connection interval.

Figure 1-2
Click the image to view larger in new window

  1. Specify your new connection interval using the Regular interval field and the corresponding drop-down menu. The lowest interval that can be specified is 10 seconds (this value will be used even if the field is set to 0). Click Save when you are finished.

Figure 1-3

  1. Select Assign and click Assign.

Figure 1-4

  1. Select the check box(es) next to groups or devices that you want to receive this policy, select their corresponding check boxes in the bottom section of the window and then click OK.

Figure 1-5

  1. Click Finish when you are finished making changes. ESET Management Agents will switch to the new check-in interval the next time that they check into the ESMC Server.