[KB3131] Offline updates for servers or client workstations with ESET products installed (5.x)

Issue

End of support for version 5.2 and 5.3 of ESET Remote Administrator

This article applies to version 5.x of Remote Administrator. ESET Remote Administrator version 5.3 reached End of Life status in June 2020 and it is no longer available for download.

  • Update client workstations in a closed environment (no Internet access)
  • Update client workstations that have no Internet access but still receive updates from a computer in the network

Before proceeding

To complete the steps below you must either have an ESET Remote Administrator Server (with Internet access) installed and configured as a mirror, or have a client workstation set up to function as a mirror:

 

Solution

I. Copy update files to removable media

ESET Remote Administrator version 6 users

The steps below are specific to ESET Remote Administrator version 5.x and earlier. For more information on providing updates to clients using ESET Remote Administrator 6, see the following Knowledgebase articles: 

  1. On the machine with ESET Remote Administrator installed (or the client workstation configured to serve as an update mirror), insert the removable media that you will be using to transfer the update files.
     
  2. Navigate to the mirror server folder for the ESET Remote Administrator Server (ERAS) located in the following directory:

    Server 2003: C:Documents and SettingsAll UsersApplication DataESETESET Remote AdministratorServer
    Server 2008 R2, 2011: C:ProgramDataESETESET Remote AdministratorServer
    Windows XP and earlier: C:Documents and SettingsAll UsersApplication DataESETESET Endpoint AntivirusServer
    Windows Vista, 7, 8, 8.1: C:ProgramDataESETESET Endpoint AntivirusServer
     
  3. Select the mirror folder, right-click and then select Copy from the context menu.

    Figure 1-1
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  4. Navigate to your removable media, select your desired save location, right-click and then select Paste from the context menu. A copy of your mirror folder will automatically be transferred to your removable media.
     
  5. When the file transfer is complete, safely remove your removable media and continue to the next section.
     

II. Import update files on the endpoint

  1. On the client workstation that requires updates, insert the removable media that you used in the previous section. 
     
  2. Open ESET Endpoint Antivirus or ESET Endpoint and press the F5 key to access the Advanced Setup window.
     
  3. Expand Update and click General.

    Figure 2-1
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  4. Click Edit and enter the file path for the folder in which the update files are stored on your removable media (see the example) into the Update servers field.
     
  5. Click AddOK.

    Figure 2-2
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  6. You will now see the file path that you entered selected from the Update server drop-down menu. Click OK to save your changes.

    Figure 2-3
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  7. Click Update → Update virus signature database. Your ESET product will automatically update using the update files that you point to.

    Figure 2-4
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