[KB2936] Why is the Computer scan hanging?

• The Computer scan hangs (slows down) for an extended period of time

macOS users.

• The processing of certain temp files, certain compressed files and other proprietary files can cause the scan to hang
• This solution will ensure that only files that could contain actual malicious code are scanned
• Large log files, various temporary files and other proprietary program files will be excluded from scanning to decrease the chances of a failed On-demand scan

To isolate the file that is causing the scanner to hang, follow the steps below:

1. Open the main program window of your Windows ESET product.

2. Press the F5 key to open Advanced setup. Click Antivirus → On-demand computer scan and expand Threatsense Parameters. 

Figure 1-1
 

3. Scroll down to Other. Click the toggle next to Log all objects to disable it and click OK to save your changes.
   

   

   Figure 1-2

4. Click Computer scan → Custom scan.

Figure 1-3

5. Click the gear icon. Select Local drives from the Scan targets drop-down menu and In-depth scan from the Scan profile drop-down menu.

Figure 1-4

6. Click Scan. If the Computer scan still hangs for an extended period of time, export your scan log and submit it to ESET Technical Support for analysis.