[KB3546] ESET Mobile Security for Android displays "Please check your internet connectivity and try again"

Issue

  • You receive a "no internet connection" error and cannot update detection modules

Figure 1-1

Solution

  1. From the home screen of your Android device, tap SettingsApps & NotificationsESET Mobile Security.

Figure 1-2

  1. Tap StorageClear cache.

Figure 1-3

  1. Perform a manual update of the virus signature database to verify that the issue has been resolved.