[KB7463] You receive a notification "Activation failed – Overused license" in your ESET Windows home product (14.x – 15.x)

Issue

Details


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To prevent the leak and abuse of ESET product licenses, the latest version of ESET Windows home products notifies you if a license has been overused and prevents the activation of that license.


Solution

What to do if you own the license

  1. If you receive the "Activation failed – Overused license" notification for a license that you own, click I own this license, what can I do?
Figure 1-1
  1. In the next screen, click one of the following:
    • If you believe your license is legitimate, click Open ESET HOME, which redirects you to the ESET HOME portal. Log in to the ESET HOME portal to manage your license and devices.
    • To purchase another license, click Buy License, which redirects you to the official ESET home product store. Purchase your new license in the store.
    • If you have another valid license and want to use it, click Close to return to activation.
Figure 1-2

What to do if you do not own the license

  1. If you receive the "Activation failed - Overused license" notification for a license you do not own, click I do not own this license, what can I do?
Figure 2-1
  1. To resolve the issue, contact the owner of the license.
    • To purchase a license, click Buy License.
    • If you have another valid license and want to use it, click Close to return to activation.
Figure 2-2

Zusätzliche Hilfestellung