[KB7463] You receive a notification "Activation failed – Overused subscription" in your ESET Windows home product

Issue

Details


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To prevent the overuse of ESET subscriptions, ESET Windows home products will notify you if a subscription has been overused and prevent the activation of that product.


Solution

 Endpoint users: You receive a notification Activation failed – Overused license in your ESET endpoint product

You own the subscription and want to remove a device or subscription user

  1. If you receive the "Activation failedOverused subscription" notification for a subscription you own, click I own this subscription, what can I do?

    Figure 1-1
  2. Click Open ESET HOME and log in to ESET HOME portal. 

  • To purchase another subscription, click Buy subscription, which redirects you to the official ESET HOME product store. You can purchase your new subscription in the store.
  • If you have another valid subscription and want to use it, click Close to return to activation.

    Figure 1-2
  1. Click the Subscriptions icon.

    Figure 1-3
  2. Click Open Subscription next to the overused notification.

    Figure 1-4
  3. Click the Subscription overused notification and click Remove device

    Figure 1-5
  4. Select the devices you want to remove and click Remove devices.

    Figure 1-6
  5. Click Remove devices. This may take several minutes to reflect.  

    Figure 1-7
See manage your subscription and devices.  for more information on ESET subscriptions for Windows home and small office products.

You do not own the subscription

  1. If you receive the "Activation failedOverused subscription" notification for a subscription you do not own, click I do not own this subscription, what can I do?

    Figure 2-1
  2. To resolve the overused subscription issue, contact the owner of the subscription.

    • To purchase another subscription, click Buy subscription, which redirects you to the official ESET HOME product store. You can purchase your new subscription in the store.
    • If you have another valid subscription and want to use it, click Close to return to activation.
       
      Figure 2-2
See manage your subscription and devices.  for more information on ESET subscriptions for Windows home and small office products.

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