Issue
- Your ESET Windows home product notifies you that activation has failed due to an overused subscription
- You own the subscription
- You do not own the subscription
Details
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To prevent the overuse of ESET subscriptions, ESET Windows home products will notify you if a subscription has been overused and prevent the activation of that product.
Solution
Endpoint users: You receive a notification Activation failed – Overused license in your ESET endpoint product
You own the subscription
-
If you receive the "Activation failed – Overused subscription" notification for a subscription you own, click I own this subscription, what can I do?
Figure 1-1 -
In the next screen, click one of the following:
- If you believe your subscription is legitimate, click Open ESET HOME, which redirects you to the ESET HOME portal. Log in to ESET HOME portal to manage your subscription and devices.
- To purchase another subscription, click Buy subscription, which redirects you to the official ESET HOME product store. Purchase your new subscription in the store.
- If you have another valid subscription and want to use it, click Close to return to activation.
Figure 1-2
You do not own the subscription
-
If you receive the "Activation failed – Overused subscription" notification for a subscription you do not own, click I do not own this subscription, what can I do?
Figure 2-1 -
To resolve the issue, contact the owner of the subscription.
- To purchase a subscription, click Buy subscription.
- If you have another valid subscription and want to use it, click Close to return to activation.
Figure 2-2
