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Roll back module updates on ESET business products using ESET Remote Administrator (6.x)

Issue

  • A new module update is unstable or corrupt
  • Roll back to the previous product modules and suspend updates for a set period of time
  • Enable previously disabled updates if you have suspended updates indefinitely

 

Solution

End of support for version 6.4 and 6.5 of ESET Remote Administrator / MDM

ESET Remote Administrator version 6.5 is currently in Limited Support status and will soon be in Basic Support status. It is expected to reach End of Life status in December 2020.

ESET Remote Administrator version 6.4 is currently in basic support status and is expected to reach End of Life status in December 2019.

The MDM functionality in ESET Remote Administrator version 6 is in Basic Support status as of April 11, 2019. After this date, MDM version 6 will no longer be available for download.

 Endpoint users: Perform these steps on individual client workstations

  1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in.

  2. Click Computers and select the group for the computers you want to rollback the update on (in this example, the Windows computers group is selected).

  3. Select the check box next to each client workstation on which you want to rollback the update and click ActionsNew Task.

    Figure 1-1
    Click the image to view larger in new window

  4. Type a name for the task in the Name field (the Description and Task Category settings are optional). Select Modules Update Rollback from the Task drop-down menu.

    Figure 1-2

  5. Expand Settings, select Rollback and Disable Updates for Next from the Action drop-down menu, and then select the duration of time to suspend modules updates on these client workstations. If you select Until Revoked, updates to clients will not resume until you manually re-enable them. We do not recommend that you suspend updates indefinitely unless instructed to do so by ESET technical support, since allowing your detection engine to become outdated can expose you to security risks.

    Figure 1-3

  6. Expand Summary, verify the details of your task and then click Finish. Module updates will now be suspended for the period of time that you specified.

    Figure 1-4
    Click image to view larger in new window

    Re-enable modules updates

    To re-enable modules updates, repeat steps 1-5 above. In step 5, select Enable Updates from the Action drop-down menu.

    Figure 1-5
    Click the image to view larger in new window

 



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