[KB3260] Exclude a safe website from being blocked in ESET Cyber Security

Issue

  • A website that you know to be safe is being blocked by Web Access Protection in ESET Cyber Security

Solution

Windows users: Exclude a safe website from being blocked by Web Access Protection in ESET small office or home products for Windows

Before excluding a website

Excluding a website poses a security risk. You should only exclude websites from malware content scanning if instructed by ESET Technical Support or if you are sure the website is safe.

Best practices:

  • Only exclude a website for a specific period
  • Do not exclude websites where you provide sensitive information (such as banking websites)
  • Do not disable real-time file system protection while downloading and running files from excluded websites
  • Report miscategorization if you think ESET should not block a specific website

  1. Open ESET Cyber Security.

  2. Click ESET Cyber Security in the macOS menu bar (at the top of the screen) and click Settings.

    Figure 1-1
  3. Click Web Access Protection.

    Figure 1-2
  4. Click Excluded addresses.

    Figure 1-3
  5. Verify that the check box next to List Active is selected, and then click Address list.

    Figure 1-4
  6. Click the plus icon to add a new row to the Address list, type the website or domain you want excluded, and click OK (for each website you add, be sure to either include "www." or a wildcard "*" symbol, as in "www.eset.com" or "*eset.com").

    Figure 1-5
  7. Your changes will automatically be saved. Exit the Web Access Protection window when you are finished.