[KB7977] Use ESET PROTECT On-Prem to disable endpoint firewall

Issue

Required user permissions

This article assumes that you have the appropriate access rights and permissions to perform the tasks below.

If you use the default Administrator user or are unable to perform the tasks below (the option is unavailable), create a second administrator user with all access rights.

Solution

 Endpoint users: Perform these steps on individual client workstations

Disabling the Firewall can expose you to threats

Unless you have been instructed by ESET technical support to disable the Firewall, we recommend that you leave the Firewall enabled.

Disable the ESET Firewall for troubleshooting purposes

  1. Open ESET PROTECT On-Prem in your web browser and log in.

  2. Click Policies, select the check box next to the desired Built-in policy and then select the policy you want to modify.

  3. Click Actions Edit.

    Figure 1-1
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  4. Click Settings → Network Protection → Firewall. 

    Figure 1-2
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  5. Expand the Basic section, click the toggle next to Enable Firewall to disable it, and click Finish. The policy will be applied on the client computer and then you can start troubleshooting.

    Figure 1-2
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Re-enable the firewall after troubleshooting

  • When you have finished troubleshooting, open the policy you created as described in the steps above, click the toggle next to Enable Firewall to re-enable it and then click Finish.

    Figure 1-3
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Use Override mode in ESET PROTECT On-Prem

ESET Endpoint version 6.5 and later includes an Override mode option. When Override mode is switched on from ESET PROTECT Web Console, a user on a client machine can change the settings in the installed ESET Endpoint product, even if the settings were locked by another policy. After the changes have been configured on the client machine, the configuration can be requested and saved as a new policy that can be applied on other computers.

Extra hulp

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