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Create a support request directly from ESET Mobile Security for Android

Issue

  • You encountered an issue with ESET Mobile Security for Android that you cannot solve and you would like to contact ESET Technical Support
  • Find your public license ID (Provide to Technical Support agents to determine your License Key)
  • ESET Technical Support has requested a copy of your ESET Mobile Security for Android log file

Solution

 Home users |  Business users |  Mac users

Send a support request directly from your ESET Mobile Security application.

Internet connection

To send a support request your device needs to have an internet connection.

  1. Open ESET Mobile Security for Android.
  1. Tap menu Action Overflow → Customer care.

Figure 1-1
 

  1. Tap Customer care.

Figure 1-2
 

  1. Type your name and email address in the appropriate fields. Select the appropriate Case type and Issue type in the Issue section and type in the description of your issue. Select the check box next to Submit application log and tap Submit.

Figure 1-3
 

  1. If your support request was sent successfully, you will receive a confirmation message in the ESET Mobile Security application. You will also receive a confirmation email with a ticket number and a link to your Technical Support case.

Figure 1-4



Follow the steps below to access your Public License ID so that Technical Support agents can access your License Key information.

  1. Open ESET Mobile Security for Android.
     
  2. Tap menu Action Overflow → About.

Figure 2-1

  1. The Public License ID is displayed at the top of the screen.

Figure 2-2



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