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Create a support request directly from ESET Mobile Security for Android

Issue

  • You encountered an issue with ESET Mobile Security for Android that you cannot solve and you would like to contact ESET Technical Support.

Solution

Send a support request directly from your ESET Mobile Security application. 

Internet connection

To send a support request your device needs to have an internet connection.

  1. Open ESET Mobile Security for Android. How do I open my ESET product?
     
  1. Tap Action Overflow → Customer care.

Figure 1-1
 

  1. Tap Customer care.

Figure 1-2
 

  1. Type your name and email address in the appropriate fields. Select the appropriate Case type and Issue type in the Issue section and type in the description of your issue. Select the check box next to Submit application log and tap Submit.

Figure 1-3
 

  1. If your support request was sent successfully, you will receive a confirmation message in the ESET Mobile Security application. You will also receive a confirmation email with a ticket number and a link to your Technical Support case.

Figure 1-4
 


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