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Remotely install or reinstall the ESET Remote Administrator Agent using ESET Remote Administrator (6.x)

Issue

  • Install the ESET Remote Administrator Agent (ERA Agent) to client workstations remotely using the ESET Remote Administator (ERA) Web Console

  • Reinstall the ERA Agent to orphaned or disconnected client workstations using the ERA Web Console 

  • A client workstation was orphaned or disconnected because it was pointed at an absent or incorrect server

Solution

Getting Started with ERA: Step 4 of 6

Add Client Computers | Deploy ESET endpoint solutions 
 

Video tutorial

To install or reinstall client workstations to the ERA Server, follow the steps below:

  1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in.

  2. Click Admin → Server TasksAgent Deployment New.

Figure 1-1

  1. Type a Name and optional Description for your task. Select Agent Deployment from the Task drop-down menu.

Figure 1-2

  1. Expand Settings, and configure the settings listed below to your preference (fields marked with a * are mandatory). Click ERA Certificate and verify the correct certificate created during installation is selected and then click Finish.
    • Automatic resolution of suitable Agent—If you have multiple operating systems (Windows, Linux, Mac OS X) in your network, select this option and this task will automatically run the appropriate server-compatible Agent installation package for each system.

    • * Targets—Select the clients that will receive this task. Click Targets, navigate to the group the target client workstations belong to, select the target clients and then click OK.

    • * Username/Password—The Username and Password fields are for the user with sufficient rights to perform a remote agent installation (not your ESET-issued Username). The username should be typed in the following format: %domanname%\AdminUsername.

    • Server hostname—Enter a server hostname if the client hostname differs from that of the server. Alternatively, you can enter the IP address if you are having hostname resolution issues.

    • * Peer certificate/ERA certificate—This is the security certificate and certificate authority for the agent installation. You can select the default certificate and certificate authority, or use custom certificates.

    • Custom certificate—If you use a custom certificate for authentication, navigate to that certificate and select it when installing the Agent.

    • Certificate passphrase—Optionally, you can create a password for the certificate. If you apply a password for a certificate, users will be required to enter it before they can install ERA Agent using that certificate.

Figure 1-3

  1. Expand the Summary section to review your configured settings, .
     
  2. Repeat the Agent deployment task to apply your new certificate to the ERA Agents on client computers.
     
  3. If you are performing a new installation of ERA, proceed to Step 5, deploy ESET endpoint products to your client computers.



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