[KB8848] Upload files for ESET Technical Support or ESET Customer Support

Issue

• You received a link to a SharePoint folder from ESET Technical Support or ESET Customer Support to upload files
• ESET Technical Support or ESET Customer Support asked you to upload additional files or logs to resolve your request
• You want to upload files for ESET Technical Support or ESET Customer Support to help solve your request

Solution

1. Open the email you received and click the SharePoint folder link:
   https://esetcom.sharepoint.com/:f:/s/technical-support-repository-hq/xxxxxxxxxxxxxxxxxxxxxxxx.

2. Click and drag the file you want to upload to the highlighted area in your browser.

   

3. Verify that the file has been uploaded successfully.

   

4. Reply to the email you received from ESET Technical Support or ESET Customer Support to continue with your support request.