[KB6696] Exclude files or folders from Real-time scanning on an individual workstation in ESET endpoint products (6.x)

Issue

  • File-level scanning of some email servers, backup software, Customer Relationship Management (CRM) software, etc. causes abnormal system behavior
  • Use ESET Configuration Editor to create a configuration that excludes specific applications or folders from Real-time scanning

Solution

ESET business product no longer supported

This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. 

For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products.

Upgrade ESET business products.

Only create exclusions when it is absolutely necessary

To ensure that all objects are scanned, we recommend only creating exclusions when it is absolutely necessary. Situations where you may need to exclude an object might include scanning large database entries that would slow your computer during a scan or software that conflicts with the scan.

 ESET Remote Administrator (ERA) users: Perform these steps in ERA

  1. Open the main program window of your ESET Windows product.

  2. Press the F5 key to access Advanced setup. 
     
  3. Click Antivirus and next to Paths to be excluded from scanning, click Edit.

Figure 1-1

  1. Click Add. In the field next to Exclude for paths, type the directory that you want to exclude from scanning and click OK

Wildcards

To exclude the contents of an entire drive (all "child" folders), the * symbol can be used as a wildcard. For example, to exclude scanning of some applications, you would enter C:\temp\2017\april\app*.exe or C:\temp\2017\april\*.exe in the Exclusion: field to exclude all applications in the directory. The *.* symbol can be used to exclude only the contents of the folder itself. For additional information on the use of wildcards to exclude file/folder scanning, press F1 from the Add exclusion window. When excluding a specific file, ensure that you use the full path beginning with the drive letter.

  1. Click OK to close the Add exclusion window. Then click OK → OK to exit Advanced setup.

Figure 1-2