ESET Technical Support has requested a copy of one of the following log files:
Create a SysInspector log and submit it to ESET Technical Support for analysis
Your ESET product keeps logs of all scans that run on your computer. These scan logs are useful to determine if previous detections have been successfully cleaned or deleted. See below for more information about each type of log file:
Endpoint users: Perform these steps on individual client workstations
Each ESET PROTECT component performs logging. ESET PROTECT components write information about certain events into log files. The location of log files varies depending on the component.
Windows | |
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ESET PROTECT Server | C:\ProgramData\ESET\RemoteAdministrator\Server\EraServerApplicationData\Logs\ |
ESET PROTECT Agent | C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\ |
ESET PROTECT Web Console and Apache Tomcat | C:\Program Files\Apache Software Foundation\Tomcat 7.0\Logs Find more information on Apache website |
Mobile Device Connector | C:\ProgramData\ESET\RemoteAdministrator\MDMCore\Logs\ |
Rogue Detection Sensor | C:\ProgramData\ESET\Rogue Detection Sensor\Logs\ |
Apache HTTP Proxy
ESET Bridge (applies to ESET PROTECT 10.0 and later)
|
C:\Program Files\Apache HTTP Proxy\logs\ C:\Program Files\Apache HTTP Proxy\logs\errorlog C:\ProgramData\ESET\Bridge\CrashDumps C:\ProgramData\ESET\Bridge\Logs C:\ProgramData\ESET\Bridge\Proxies\Nginx\logs\cache.log |
Earlier Windows operating systems | C:\Documents and Settings\All Users\Application Data\ESET\... |
Visit the Online Help topic for log file locations in Windows, Linux, ESET PROTECT Virtual Appliance, and macOS.