[KB7423] Customize the ESET Endpoint Encryption FDE login screen

Issue

• Customize the ESET Endpoint Encryption (EEE) FDE login screen
• Prerequisites
• Custom logo setup
• Start Full Disk Encryption
• Existing encrypted workstation
• Manually add a logo on a client workstation

Solution

Prerequisites

• Install and configure the EEE Server
• Users must be on EEE Server version 2.9.1 or later

Custom logo setup

1. Create and save the custom logo as user.png.
   

   Logo file size

   We recommend a logo size of 2250 x 90 pixels. Logos can be larger or smaller but must follow the aspect ratio of 25:1. The image within the bootloader is resized to the width according to the aspect ratio and will be cropped if the height is more than 120 pixels.

2. In the organization Instance ID folder, create a new folder. To find the Instance ID, go to your Servers Control Panel, under Administration click Organizations, then click the organization you want to apply the image to.

3. On a 64-bit host, navigate to C:\Program Files (x86)\ESET Endpoint Encryption Server. On a 32-bit host, navigate to C:\Program Files\ESET Endpoint Encryption Server.

4. Find the folder that matches the Instance ID.

5. Create a folder in the Instance ID folder named Custom.

6. Insert the customized logo into the new Custom folder.

7. Start Full Disk Encryption.

Start Full Disk Encryption

1. Verify your custom logo is in the Custom folder.

2. Download an MSI from the Enterprise Server or Push Install to a client workstation.

3. Activate the workstation and issue a Full Disk Encryption command. Alternatively, you can enable the Auto Full Disk Encryption feature.

4. When your Workstation has started encrypting, restart it and the new logo will be displayed on the FDE login screen.

   

Existing encrypted workstation

1. Set up the custom logo.

2. Download a newly merged installer with the modified logo banner applied and install it over the top of your existing client installation.

Manually add logo on a client workstation

You can manually add a logo to a client workstation by mounting the ESP partition and copying the file onto it.

1. Move your logo to an appropriate location, for example, C:\Windows\Temp.

2. Open an admin Command Prompt.

3. Mount EFI partition.

4. Copy your logo into the EFI partition folder ESET Endpoint Encryption.

   Z drive

   The Z: drive is only accessible as an administrator and cannot be viewed from File Explorer. Ensure the user.png file is in a location that can easily be copied to a different folder. If the Z: drive is in use, mount the drive to an unused letter drive. 

   

5. Restart the workstation. The new logo will be displayed on the FDE login screen.