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Add a Trusted friend in ESET Mobile Security for Android

Issue

  • You have already installed ESET Mobile Security for Android and need to add a Trusted friend

Add a Trusted Friend to reset a lost or forgotten password

To reset a forgotten user-defined password, you must have at least one phone number in your Trusted friends list. If you have not added a phone number to your Trusted friends list, you will be unable to reset your password by this option.

Click here to reset your security password

  • Call and SMS services removal
    On January 9 2019, Google Play implemented restrictions for the use of the SMS and Call permissions necessary for the core functionality of the SMS and Call filter features in ESET Mobile Security. Due to these permissions restrictions, the following features are no longer available in the Google Play version of ESET Mobile Security:

    • Call Filter

    • SMS Text commands - Anti-Theft feature

    • Trusted friends - Anti-Theft feature

​These features are available in the APK version of ESET Mobile Security.

Details

Add Trusted friends to help you protect your device if it is lost or stolen. Phone numbers in your Trusted friends list will receive an alert SMS after an untrusted SIM card is inserted into the device. Additionally, you can use a Trusted friend's device to remotely reset your user-defined password if it is lost or forgotten.

Solution

Getting started with ESET Mobile Security: Step 4 of 6

SMS text commands | Anti-Phishing →

 

Device must have SIM Card

If your device does not have a SIM card, SIM Guard menu will not be available and you will not be able to add a Trusted friend. The Trusted SIM cards feature is not available on CDMA, WCDMA and WiFi-only devices. 

This article is for ESET Mobile Security for Android installed from the APK file only.

  1. Open ESET Mobile Security for Android.
     
  2. Tap Anti-TheftSim Guard and select Trusted friends.

Figure 1-1

  1. Tap the + icon to add a new trusted friend.

Figure 1-2

  1. Enter your Friend's Name and Phone Number in the appropriate fields. To add more than one number, click the + icon next to the Phone Number field. Once you have finished adding Trusted Friends tap Save.

Figure 1-3

Reset your user-defined password

If you forget your Security Password, you can use your Trusted friend's phone to send a reset password SMS text command to your phone.

 



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