[KB7663] Delete a Key-File for Standalone client users in ESET Endpoint Encryption

Standalone client users may need to delete their ESET Endpoint Encryption (EEE) Key-File for different reasons:

The user has forgotten their EEE password
The user has set up a different machine with EEE and a new Key-File and needs the new machine’s encryption key to match the existing machine

The article below applies only to the ESET Endpoint Encryption Client or ESET Endpoint Encryption Server and not ESET Full Disk Encryption.

Visit ESET Full Disk Encryption support to view ESET Full Disk Encryption content.

Deleting a Key-File will delete the Encryption Keys. Ensure encrypted data has been decrypted before deleting the Key-File.

Log out of EEE. Right-click with your mouse on the EEE icon in the System Tray, and then click Logout.

Figure 1-1
Right-click on the EEE Icon and click Key-File Utility.

Figure 1-2
Select Backup and Reset Key-File to blank and click Reset.

Figure 1-3
Select a file location for the backup Key-File and click OK.
Click Yes to stop the Key-File.

Figure 1-4
Click OK on the confirmation window.

Figure 1-5
Users can now restore from a different Key-File or set up a new Key-File.

Figure 1-6