[KB7663] Delete a Key-File for Standalone client users in ESET Endpoint Encryption

Standalone client users may need to delete their ESET Endpoint Encryption (EEE) Key-File for different reasons:

The user has forgotten their EEE password
The user has set up a different machine with EEE and a new Key-File and needs the new machine’s encryption key to match the existing machine

The article below applies only to the EEE Client or EEE Server and not EFDE.

Deleting a Key-File will delete the Encryption Keys. Ensure encrypted data has been decrypted before deleting the Key-File.

Log out of EEE. Right-click with your mouse on the EEE icon in the System Tray, and then click Logout.

Figure 1-1
Right-click on the EEE Icon and click Key-File Utility.

Figure 1-2
Select Backup and Reset Key-File to blank and click Reset.

Figure 1-3
Select a file location for the backup Key-File and click OK.
Click Yes to stop the Key-File.

Figure 1-4
Click OK on the confirmation window.

Figure 1-5
Users can now restore from a different Key-File or set up a new Key-File.

Figure 1-6