[KB5871] Scan and remove Potentially Unwanted Applications (PUAs) using ESET Remote Administrator (6.x)


ESET business product no longer supported

This content applies to an ESET product version that is currently in End of Life status and is no longer supported. This content is no longer updated. 

For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products.

Upgrade ESET business products.

  • Create a policy for client computers to scan with strict cleaning enabled
  • Configure client computers to automatically remove Potentially Unwanted Applications (PUAs)


 Endpoint users: Perform these steps on individual client workstations

 Are you a home user? Click here for instructions to remove PUAs in ESET home products.

  1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in.

  2. Click Admin  → Policies, select the policy for the clients where you want to remove PUAs and then click Edit.

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  1. Expand Settings, click Detection Engine, expand Basic and then click the slider bar next to Enable detection of potentially unwanted applicationsEnable detection of potentially unsafe applications and Enable detection of suspicious applications to select which of these application types you want to remove. 

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  1. Click Detection Engine → Malware scans, and then select In-depth scan from the Selected profile drop-down menu.

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  1. Expand ThreatSense Parameters and select Strict cleaning from the Cleaning level drop-down menu. 

  2. Click Finish. Your client computers will receive the policy updates the next time they check in to ESET Remote Administrator.

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