[KB3701] Change the ESET Remote Administrator Server address used by the ESET Remote Administrator Agent (6.x)

Issue

ESET business product no longer supported

This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. 

For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products.

Upgrade ESET business products.

Details


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Communication between ESET Remote Administrator (ERA) Server 6 and ESET business edition products version 6 is managed by the ESET Remote Administrator Agent (ERA Agent). When migrating to a different ERA Server, the easiest way to change the server address used by the ERA Agent is to redeploy the agent.


Solution

Migrate certificates and create new ERA Agent Policy (recommended method for version 6.2 and later)

Default certificates

Peer certificates and Certification Authority created during the installation are by default contained in the static group All.

  1. Migrate certificates to new server address

  2. Migrate client computers to new server address


Modify ERA Agent Settings

  1. Open the ESET Remote Administrator Web Console.

  2. Click Admin CertificatesPeer Certificates, and then select the check box next to your default Agent certificate.

  3. Click ActionsExport and save the .pfx file to a save location of your choice.

    Figure 2-1
    Click the image to view larger in new window

  4. Click Admin CertificatesCertification Authorities, and then select the check box next to the ERA Certification authority used to sign your exported Agent Certificate.

  5. Click Actions → select Export Public Key and then save the .der file to a save location of your choice.

    Figure 2-2
    Click the image to view larger in new window

  6. Click Start Control PanelProgramsPrograms and Features (Windows XP / Windows Server 2003 users: Double-click Add or Remove Programs).

  7. Select ESET Remote Administrator Agent and click Change.

    Figure 2-3

  8. Click Next.

    Figure 2-4

  9. Click Repair.

    Figure 2-5

  10. In the Agent configuration screen, type or copy/paste the address of your new ERA Server into the Server host field. Other settings should be left unchanged unless you are using a different port than the default port for ERA Server. Click Next when you are finished.

    Figure 2-6

  11. In the Peer certificate window, browse for the Agent Certificate (.pfx) and Certificate Authority (.der) files you exported in step 3 and then click Next.

    Figure 2-7

  12. Click Repair. Your client computers will be able to communicate with your new ERA Server after the changes have been made.

    Figure 2-8


Redeploy the ERA Agent

When migrating to a new ERA Server, you can send an updated instance of the ERA Agent from your new server to client machines. During the ERA Agent deployment process, you will be prompted to type or copy/paste in the connection information for your new ERA Server.