[KB5956] Configure Approved (whitelist), Blocked (blacklist), and Ignored (exceptions) lists in ESET Mail Security for Microsoft Exchange

Issue

• Add a domain name, email address, or IP address to the Approved lists (whitelist) to prevent the ESET Mail Security spam filter from scanning those communications
• Add a domain name, email address, IP address, or country to the Blocked lists (blacklist) to have ESET Mail Security mark all communications from those as spam
• Add a domain name, email address, or IP address to the Ignored lists to continue to scan all communications for spam to protect you from spoofed emails that take advantage of your familiarity with a certain email address, except for those specific lists selected to ignore

Solution

Add a domain name, email address, or IP address to the Approved lists

1. Open the main program window of your ESET Windows application.

2. Press the F5 key to open Advanced Setup.

3. Click Mail transport protection and expand Blacklists and whitelists.

   

4. Next to one of the lists below, click Edit:

   • Approved IP list
   • Approved Senders list (email)
   • Approved Domain to IP list (this whitelists emails originating from IP addresses that are resolved from specific domains)
   • View a full list of definitions in Online Help
     
     

   

5. Click Add, type the domain name, email, or IP address you want to add to the Approved list, and click OK → OK.

   

Add a domain name, email address, IP address, or country to the Blocked lists

1. Open the main program window of your ESET Windows application.

2. Press the F5 key to open Advanced Setup.

3. Click Mail transport protection and expand Blacklists and whitelists.

   

4. Next to one of the lists below, click Edit:

   • Blocked IP list
   • Blocked Body Domain list (blocks emails that contain the specified domain in the message body)
   • Blocked Body IP list (blocks emails that contain the specified IP address in the message body)
   • Blocked Senders list (email)
   • Blocked Domain to IP list (this blacklists emails originating from IP addresses that are resolved from specific domains)
   • Blocked countries list (blocks emails from specified countries)
   • View a full list of definitions in Online Help
     
     

   

5. Click Add, type the domain name, email, or IP address you want to add to the Blocked list, and click OK → OK.

   

Add a domain name, email address, or IP address to the Ignored lists

1. Open the main program window of your ESET Windows application.

2. Press the F5 key to open Advanced Setup.

3. Click Mail transport protection and expand Blacklists and whitelists.

   

4. Next to one of the lists below, click Edit.

   • Ignored IP list (list of IP addresses that will be ignored during classification)
   • Ignored Body Domain list (specified domains in the message body will be ignored during classification)
   • Ignored Body IP list (specified IP addresses in the message body will be ignored during classification)
   • Ignored Domain to IP list (list of domains that resolve to IP addresses that in turn will not be checked during classification)
   • View a full list of definitions in Online Help
     
     

   

5. Click Add, type the domain name, email, or IP address you want to add to the Ignored list, and click OK → OK.