[KB2905] Why do I keep seeing the "ESET requires your attention" notification in my system tray when no action is needed?

• Some customers with ESET Smart Security or ESET NOD32 Antivirus installed may see a recurrent pop-up notification in their system tray that reads "ESET requires your attention" even if no action is needed. This is an unresolved issue affecting a small number of customers that our team is currently working to resolve. In some cases, following the steps below may resolve this issue.

I. Clear your web browser's cache:

The process for clearing your cache varies depending on which web browser you are using. Click the appropriate link below for step-by-step instructions for your web browser:

• Internet Explorer: How to Delete the Contents of the Temporary Internet Files Folder
   
• Google Chrome: Deleting cache and other browser data
   
• Mozilla Firefox: How to clear the cache
   
   

II. Prevent Gamer mode from initiating automatically

If you are intermittently receiving an "ESET requires your attention" notification followed by a return to full protection status, your ESET product may have automatically enabled Gamer mode. Under normal circumstances ESET automatically enables Gamer mode whenever you initiate full-screen mode in an application, such as a movie or game. In some cases detection of full-screen mode applications does not function as intended and triggers a notification. In these scenarios we recommend disabling the detection of full-screen mode:

1. Open ESET Smart Security or ESET NOD32 Antivirus. How do I open my ESET product?
    
2. Press the F5 key on your keyboard to access the Advanced setup tree.
    
3. Click the + sign next to User Interface to expand it.
    
4. Click Gamer Mode.
    
5. Deselect the check box next to Enable Gamer mode when running applications in full-screen mode automatically.
    
6. Click OK to confirm the changes and return to the main program window.

Need further assistance? Contact ESET Technical Support.