[KB8054] Automatic upgrade fails on ESET endpoint products

Issue

  • You receive an error after the "Update is available" message or after the "New update available" desktop notification prompts you to upgrade your installed ESET endpoint product to the latest version of ESET Endpoint Security or ESET Endpoint Antivirus
  • You receive an error "Server not found" or "ESET product could not be updated automatically" when trying to upgrade your ESET endpoint product

Details

Click to expand

Automatic upgrade from earlier versions to the latest version of ESET Endpoint Security or ESET Endpoint Antivirus did not finish successfully. If you experience a failed upgrade, you can still upgrade to the latest version of your ESET endpoint product.

Solution

Perform an update after each step

Click Update → Update product now after each step. If the update fails, proceed to the next step until you are able to update.

  1. Remove any previously installed antivirus software.

  2. Exclude ESET from detection on your third-party firewall. If you are using the ESET firewall and have no other firewall software installed, disregard this step.

  3. If you do not use an HTTP proxy for downloading updates, verify the update settings properly:

    1. Open the main program window and press the F5 key on your keyboard to access the Advanced setup window.

    2. Click Update, expand Profiles → Updates → Connection Options, select Do not use proxy server from the Proxy mode drop-down menu, and then click OK.

  1. Test communications with the ESET repository:

    1. Press the Windows key + R key on your keyboard, type cmd into the text field, and press the ENTER key.

      Windows 8 users: Press the Windows key + Q key on your keyboard to open an app search and type cmd into the Search field.

    2. Type ping repository.eset.com into the command prompt and press the ENTER key on your keyboard. If you are able to connect to the update server, you will see a Reply from message followed by the IP address of the server you are trying to reach.

Figure 1-1
  1.  Uninstall your existing ESET product and perform a new installation of the latest version.

Need further assistance? Contact ESET Technical Support.

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Last Updated: Aug 24, 2023

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