[KB7959] Change the ESET Endpoint Firewall filtering mode using ESET PROTECT or ESET PROTECT On-Prem

Issue

Details

The ESET Firewall monitors and controls communication within the local network or internet. Using predefined rules, the Firewall analyzes communication activities and decides which traffic to allow or block. There are four Firewall modes to choose from, each designed for a specific type of application or level of security. To change the behavior of your Firewall, choose the filtering mode that best fits your needs.

Explanation of filtering modes

Automatic mode
In Automatic mode, network communication is automatically controlled by settings defined by the user. In some earlier versions, it was possible to select Automatic mode with exceptions. Later versions of ESET Endpoint Security (EES) always incorporate any user-defined exceptions that have been created automatically when operating in Automatic mode.
After connecting to a network, EES will prompt you to define whether that network is included in a trusted zone. Communication in a trusted zone is allowed in both directions. Communication in a restricted zone is allowed only for applications that establish outgoing connections. When an application initiates an outgoing connection, it is allowed to create an incoming connection in Automatic mode. Automatic mode requires no user interaction (except when connecting to a new network) and does not use any predefined rules out-of-the-box.

Interactive mode
In Interactive mode, network communication is handled according to pre-defined rules. If there is no rule available for a connection, the user is prompted to allow or deny the connection. After some time, the user will have created a group of rules fitting his or her needs. Be cautious when choosing Interactive mode in a corporate environment because users who do not pay attention to each prompt can accidentally create a rule that might expose them to risk or hinder their ability to communicate over the network.

Policy-based mode
In Policy-based mode, network communication is handled according to rules defined by the administrator. If there is no rule available, the connection is automatically blocked, and the user sees no warning message. We recommend that you only select Policy-based mode if you are an administrator who intends to control network communication and you are sure you know which applications should be allowed or denied.

Learning  mode
Learning mode should only be used if you are an experienced user in a controlled environment because it does not require user approval to create permanent rules and can expose your computer to increased risk.
Learning mode allows all activity and automatically creates and saves rules based on user behavior; it offers a less user-intensive initial configuration of the ESET Firewall. No user interaction is required. Learning mode is not secure, and should only be used until all rules for required communications have been created. The Firewall should then be set to Automatic mode with exceptions or Policy mode.

Solution

 Endpoint users: Perform these steps on individual client workstations

  1. Open ESET PROTECT or ESET PROTECT On-Prem in your web browser and log in.

  2. Click Policies, select the Built-in policy and then select the check box next to the policy you want to modify.

  3. Click Actions Edit.

    Figure 1-1
  4. Click Settings → Protections → Network access protection.
  5. Expand the Firewall section and select your desired mode from the Filtering mode drop-down menu. Click Finish to save your changes.

    Figure 1-2